02 Mar 2024 11:44 AM
Having trouble setting up channels. Password was excepted then it wasn't. So changed it which worked once. Then wouldn't except when trying to tune in other channels. Can I tune into all channels at once or individually which takes ages. Is it possible for an engineer to come and sort it
02 Mar 2024 12:11 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Max1961x
I'm sorry your issue isn't overly clear. When you say password, what password? Do you mean WiFi? Are there any messages on screen? Please can you give as much information as possible and the community will try to assist.
In terms of engineers, Sky do not supply engineers for Sky Glass or Stream these are self setup products.
MikeAlanR
02 Mar 2024 03:38 PM
all channels I tried to tune in wanted a password which were excepted then when I tried other channels it wasn't excepted. Bit confused what to do.
02 Mar 2024 03:56 PM
Posted by a Superuser, not a Sky employee. Find out moreSo passwords aren't required to watch the live channels from the TV Guide. You may be asked to enter your pin on some channels pre watershed and this will be when they are showing post watershed content before the watershed on that channel.
When you are accessing the on-demand apps you would be prompted to login to that app e.g ITV X, paramount +
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02 Mar 2024 04:29 PM
I had to login for itvx Netflix and all those channels but they didn't except passwords
02 Mar 2024 04:35 PM - last edited: 02 Mar 2024 04:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Max1961x wrote:
I had to login for itvx Netflix and all those channels but they didn't except passwords
Those are not "Channels" they are apps that is a huge difference. Have you actually setup accounts with these? Netflix, ITV-X etc all need accounts to use the apps.
With Netflix do you pay Sky for it? If so have you linked your account/logged in as per the instructions here https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix
02 Mar 2024 05:18 PM
I have pressed home button but cannot find on demand.
02 Mar 2024 05:21 PM
I have logged into Netflix you tube and itvx but can't get any other channels.
02 Mar 2024 05:32 PM
Posted by a Superuser, not a Sky employee. Find out more@Max1961x What channels are you referring to? BBC 1 sky max etc
02 Mar 2024 05:44 PM - last edited: 02 Mar 2024 05:46 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Max1961x
There isn't an on demand section on Sky stream. Programs are within the TV Shows, Movies, Sports headings on the home screen. Live channels can be accessed via selecting TV guide.
See the video under using Sky stream here: https://www.sky.com/help/articles/sky-stream-faqs
As @GD1 has pointed out you are referring to apps, not channels. You will need to create an account for each one of these if you don't have one already (channel 4, my5 etc). It doesn't work like Sky Q where this content is available in an on-demand section.
MikeAlanR
02 Mar 2024 05:46 PM
All apps and inputs apart from the ones mentioned above.
02 Mar 2024 05:47 PM
Posted by a Superuser, not a Sky employee. Find out more@Max1961x I refer back to my post number 10 above.
MikeAlanR
02 Mar 2024 06:15 PM
Tried BBC i player it said I have to sign in. Do I have to do that for all apps.
02 Mar 2024 06:20 PM
Posted by a Superuser, not a Sky employee. Find out more@Max1961x Yes you will have to sign into any apps you want to view
02 Mar 2024 06:20 PM
Posted by a Superuser, not a Sky employee. Find out moreLive tv channels are viewed through the tv guide without the need to sign into anything