Paramount + Freezing With Error 3005 or 9999 (Sky Q/Stream/Glass)

[Ashsm]

My mam asked me to check NCOs Los Angeles series 2 episode 9 : Absolution as she gets a 3005 error every time. I checked on my box (different household) and I get the exact same error on this episode

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Moderator note: personally identifiable information removed

[Meme25]

Thank you, yes sorry wasn't sure which area to post in

[lisacarley1]

I am getting the error on that same episode as @Ashsm.  I can watch the episodes before and after just not that one. Is a solution coming?
app version - 3.2.0-rc.7

[Kez191]

Hi,

I updated my broadband to a faster speed and it resolved the issues.

not sure if that is an option for you, mine started to buffer when the ads started. Was fine before and I tried everything else. Mine could be a one off but worth exploring if you have a basic package. (Sky said it had nothing to do with the Broadband which has proven to be wrong for me).

hope that helps 

[Kez191]

I should add, the router moved away from the Puck (in another room) which may also have been an issue.

[KevNewMedia]

Thank you everyone for providing the details, we have enough examples now 😀

I'm going to move out/modify the posts with the details on them, as they are personally identifiable.

We've passed the details to our support teams.