Discussion topic: My Sky Stream box disconnects my av receiver sound output
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‎24 Apr 2024 03:45 PM
My TV set outputs audio via my av receiver and 7.1 speaker system. When first connecting my Stream box it outputs sound via this audio system OK. However after switching off and returning later the Stream box has interrupted the arc connection and my tv reverts to TV speakers only. Sometimes the Stream box also freezes volume adjustment. The Stream box does not switch off the TV or receiver either. In order to regain audio output I have to disconnect and reconnect all HDMI devices and power cables which is an enormous inconvenience. All other devices work perfectly until the Stream box is connected when sound to the audio system is lost. Turning hdmi control off in Stream box settings does not stop this happening either. I would have thought that electing not to have the Stream remote control the TV and external speakers would mean that this interference would not happen but it still does. I am now at a total loss as to how this can be rectified. I have tried a reset on the Stream puck and unpairing then pairing the remote, to no avail. I have also tried all sound output settings in the Stream settings menu. My TV and receiver model number are also entered in the HDMI control settings. The only tolerable way to watch TV is to leave the Stream puck disconnected and the I have the bliss of a system that works as it should. Unfortunately I am now paying for a Sky Stream service which has become totally unusable unless I am willing to put up with the disruption of disconnecting and reconnecting everything each time I want to watch TV. Is there a solution to this?
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‎24 Apr 2024 04:21 PM
I had this when I had a Stream puck and it was infuriatingly never resolved. The only way to get round it was to buy a CEC blocker from Amazon. This stops the extranious CEC commands which the puck seems to output (even in standby) which interferes with other devices connected to AVRs.
Sky refunded me the cost of the blocker because of the inconvenience, but I don't know if they'll do this any more.