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Discussion topic: Whole home spare puck

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This message was authored by: Ed.B.

Whole home spare puck

I apparently own one of the pucks I have - at least they only seem to want one back when my contract ends in a few days. 

 

So if I sign up to a new contract and whole home, they send me one new and one additional puck, will I be able to reset this one and connect it to my new account?

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This message was authored by: Padam_Padam

Re: Whole home spare puck


@Ed.B. wrote:

I apparently own one of the pucks I have - at least they only seem to want one back when my contract ends in a few days. 

 

So if I sign up to a new contract and whole home, they send me one new and one additional puck, will I be able to reset this one and connect it to my new account?


No reason why not. I factory reset and sold my customer-owned puck and the purchaser was able to activate it successfully on their own Whole Home subscription. 

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