My sky stream puck makes a constant buzzing/humming noise when audio is on.

[Grose6694]

Humming noise is only on sky and other sources on the TV don't make the noise. It comes out the TV speaker and only when a channel is not selected or if you are in the menu, when audio is coming out from a channel being selected it stops. 

[Addie15]

Hi there, @Grose6694.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Grose6694]

Any update? 

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Grose6694]

Hi so what is the fix please 

[Grose6694]

Any update 

[Jporch316]

@Grose6694 

Did you join the chat via the invitation the sky team sent you on this forum ?

[Grose6694]

I'm still yet to get a private message. No invite or notification to send a request 

[Grose6694]

Any update... 

[Addie15]

Hi there, @Grose6694. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[The_Red_Silence]

I have this too.

You can get rid of it by selecting PCM audio out in settings, but then you don't get your Dolby Atmos.

I toggled it to Dolby Digital Plus and that worked for a week or so then came back so I'm back to copying with the buzz for now.

[Grose6694]

This issue is still outstanding. 

still waiting on a Sky rep to get back to me on this for a weeks now. 

[Mark39]

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@Grose6694 wrote:

This issue is still outstanding. 

still waiting on a Sky rep to get back to me on this for a weeks now. 

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You've been invited twice now to a private online chat which you haven't responded to.....

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for bringing this issue to our attention, and I offer our apologies for the problem.

So that we can investigate fully, can I ask for some further detail around the issue, please?

• When you do hear this noise?
• How would you describe the sound?
• What is the name and model of the TV that you are using?
• Are you using any AV equipment, if so, what is the name and model?
• What sound settings do you have set?

I'll be merging some other discussions into the thread, so it may look a little out of sorts.

I've marked it as the answer for now, so that people can see the most up-to-date information.

[Tom_-22]

I have changed the sound settings from Dolby to pcm stereo and it seems to stop the humming.