Dolby Atmos audio drop out

[Nigelb1972]

Aquaman 2 On Demand UHD and Atmos, two audio drops in 15 minutes...

Is it me, or is this actually getting worse? 

[KevNewMedia]

Thank you, everyone, for your swift action in providing these additional examples.

I've passed them to the support team who are investigating.  If we need more, or when we have an update, we'll let you all know.

[Dac20vt]

Already provided this but will provide again. 

LG OLED B Series TV

Bose Soundbar 600

Anything in Atmos - Live football tends to be the worst 

[Dac20vt]

@Mister_Dalek in response to your question.

Obviously. 

[Sav7]

Currently watching Man City v Inter on TNT Sports UHD and the audio is dropping out every 20 to 60 seconds. Have also had one or two instances where the picture has disappeared for a brief moment and returned as if HDR is being disabled and re-enabled.

LG G4 + Sonos ARC.

Also note that I have removed the soundbar and instead used the TV speakers and have still experienced the same issues.

[ovine]

I was seeing this at the weekend; mostly audio dropouts but also the occasional video dropout too. I have the puck set to passthrough.

Does the issue completely disappear if you disable Atmos by forcing a lower-quality output from the puck?

[Sav7]

Have also tried that without success. Attempted multiple different settings combinations, new cables, factory resets but the issue persists. I know others have mentioned from their experiences the problem is not limited to the puck, however in my case it is limited to the puck. Every other device works flawlessly.

[ovine]

Does it only happen on channels broadcasting at the time in Atmos?

[gpb156]

I am only experiencing audio dropouts on any Atmos output. Seems to be entirely random.

[Nigelb1972]

Hmmm I've been watching the football on 922 on UHD and Atmos for the last 35 minutes and it's been rock solid with no audio drops. 

So was the issue that has affected some people over the last couple of days Sky rolling out a fix at their end??? 🤔

[ovine]

I watched the TNT UHD match earlier, and now the Sky UHD one. However, before both these matches I set my puck to DD+ (it was previously set to passthrough) and then I disabled Atmos on my TV to force regular 5.1 and it's been solid too in both matches, albeit not in Atmos. 

From the earlier posts, it seems like disabling Atmos itself, as I have done, wasn't a solution, but I thought I'd try it anyway, so not sure what this adds - maybe the issue has actually been fixed, or it's intermittent?

I guess time will tell. Maybe I'll re-enable Atmos and see how I go.

[Nigelb1972]

I'll give Netflix a go later and see if that's alright but this looks promising.