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Discussion topic: Challenge channel freezing after an ad-break

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This message was authored by Tonywear This message was authored by: Tonywear

Challenge channel freezing after an ad-break

Why is challenge tv locking up my sky puk during each advertisement break.

 

Moderator note: subject of thread updated to better reflect the conversation


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This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: Challenge channel freezing after an ad-break

Posted by a Sky employee

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 

Fanni
Community Moderator

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel

Posted by a Superuser, not a Sky employee. Find out more

@Tonywear try unplugging the stream puck for a couple of minutes and then see if that resolves the issue.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel

Thanks I have tried unplugging the puk and a second puk which has the same issues, I have even rebooted the wifi. It does come back on but then goes off at the next break.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel

Posted by a Superuser, not a Sky employee. Find out more

Are both the devices connected via WiFi? As a test you could try connecting one via Ethernet cable and disabling WiFi in the device settings and see if that helps. That would either point or eliminate the issue being WiFi signal related.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Challenge channel

Posted by a Sky employee

Hi @Tonywear 

 

Welcome to the Sky Community, and thank you for highlighting this issue!

 

I've passed this problem on to our support teams as I've witnessed it this morning as well.  As soon as I have an update, I'll let you know.

Thanks
Kev
Community Manager
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

I've just done a bit of testing and you shouldn't need to reboot to restore normal service.

 

I opened a random app, went back to the Home Screen and was able to once again switch between the live channels.

 

(clearly I'm looking for any distractions from my work 😀)



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
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Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

Thanks for your response. I tried this by going into playlist which eventually it came back on without turning puk on and off again but it's not an ideal fix. Sadly I watch challenge tv all the time. Thanks for your help with this issue hopefully sky will fix the issue. 👍

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel

Thanks Kev fingers crossed.

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel

I have 2 units, 1 is cable and one is wifi the issue occurred at the same time on 2 different tv,s.

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel

Just realised it always happens at the end of the sky protect add on challenge channel 

This message was authored by Elise5 This message was authored by: Elise5

Re: Challenge channel freezing after an ad-break

This is also happening for me too. Its been doing it for over a week. Only on challenge chanel during ad break. Really frustrating. Has anyone had a fix from sky yet? 

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

Nothing yet but it's been escalated up the chain.

This message was authored by Jojo11 This message was authored by: Jojo11

Re: Challenge channel freezing after an ad-break

I am also experiencing this issue. Started a few days ago. Freezes during every ad break and takes ages to restart meaning much of the show is missed 

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

Ye it's so frustrating, best way I find round it is swap to another channel when challenge breaks come on then flip back when you think challenge adds are finished 

This message was authored by tgransden This message was authored by: tgransden

Re: Challenge channel freezing after an ad-break

Also experiencing this issue since yesterday. Hopefully this gets sorted as being able to stream challenge over WiFi was a huge pull as our terristeial TV signal is awful. It does sort itself out after a reboot but obviously don't want to be doing that each ad break!

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