@Stephenwait Has it previously worked? does a reboot fix the issue?
Is this a new puck? Do you have more than one puck? If so do you have a Whole Home sub?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
