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Discussion topic: Challenge channel freezing after an ad-break

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

@tgransden wrote:

Also experiencing this issue since yesterday. Hopefully this gets sorted as being able to stream challenge over WiFi was a huge pull as our terristeial TV signal is awful. It does sort itself out after a reboot but obviously don't want to be doing that each ad break!


@tgransden If it does freeze you shouldn't need to reboot, just open any on the on-demand apps then exit the app and it should then unfreeze the live channels. Or as others have suggested when the ad break starts switch over to another channel for 3-4 minutes to avoid the ad break in challenge.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Mic123 This message was authored by: Mic123

Re: Challenge channel

Having the same issue. Challenge freezing after every add break. Ironically, freezes on the add for Sky Broadband!!

This message was authored by Shaund1980 This message was authored by: Shaund1980

Re: Challenge channel

Noticed this also so frustrating 

This message was authored by Shaund1980 This message was authored by: Shaund1980

Re: Challenge channel freezing after an ad-break

Has this issue been resolved as stopped watching challenge as is to frustrating 

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

Sorry no it's still happening 

This message was authored by Annoyed+4567 This message was authored by: Annoyed+4567

Re: Challenge channel freezing after an ad-break

Same issue for me. I've noticed that my puck is running software version QS024.012.00P but Sky say the latest firmware is QS024.011.00P on their website. I wonder if this has something to do with the issue. 

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

That's a really good spot, I wonder if it's a bug in the firmware update.

This message was authored by Shaund1980 This message was authored by: Shaund1980

Re: Challenge channel freezing after an ad-break

My sky glass says the current software it's so frustrating I thought I solved it by pausing the channel for 10 mins and watching behind schedule worked for 1st ad break but continued to free afterwards so annoying 

This message was authored by Insideline This message was authored by: Insideline

Re: Challenge channel freezing after an ad-break

Just to add that this is happening to my sky stream as well, I have Challenge TV on in the background during the day and it's now feeezing every ad break, always on the Foid Hub adverts for me. 

It's  getting worse, this started a few weeks ago as just a green line at the top of the screen during ads, and has now progressed to the full freeze each break as described above.

This message was authored by Wasylyk This message was authored by: Wasylyk

Challange channel keeps freezing and re loeading

Hi When I watch the Challenge chanel it the picture keeps freezing and has to re load. It is so annoying and has done it since the weekend.

This message was authored by Wasylyk This message was authored by: Wasylyk

Re: Challenge channel freezing after an ad-break

I have been experiencing this problem since the weekend . I also watch Challange alot

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

This has been going on for a couple of weeks now. I'm so fed up I have a guy coming round on Monday to install an external aerial so I can watch challenge on free view. I'm ditching sky as soon as possible 😡

This message was authored by Billyj1945-28 This message was authored by: Billyj1945-28

Re: Challenge channel

I have tried Ethernet and WiFi and find the same problem 

This message was authored by Billyj1945-28 This message was authored by: Billyj1945-28

Re: Challenge channel

Freeze problem Channel 107

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

If you are still experiencing this issue then it's possible it's fixed in software version QS25. I've been unable to replicate the freezing on challenge issue this week since my stream puck was updated.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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