53

Discussion topic: Challenge channel freezing after an ad-break

Reply
Reply
This message was authored by gszab1 This message was authored by: gszab1

Re: Challenge channel freezing after an ad-break

Sky's software rollout process is a total disaster. That's all.

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

Hi that's the same firmware version as mine which I assumed was the latest version as I don't know when the previous build version was put on, I believe this was updated automatically and appeared to resolve the freezing issue.

This message was authored by Rankles This message was authored by: Rankles

Re: Challenge channel freezing after an ad-break

This has been happening frequently ever since we changed to Sky, as well as the flickering green bar at the top of the screen during adverts. Beginning to regret moving from Virgin Media

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

I feel exactly the same way. I moved from virgin to sky about 12 months ago and although the price was much better there is no comparison with virgin stability. As soon as my 18 month contract is up I'm going back.

This message was authored by PSC133 This message was authored by: PSC133

Re: Challenge channel freezing after an ad-break


@Kelsingra wrote:

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 


Here is the response from a Sky employee posted on the 19th of February.

It is now February 25th and I still have 6 pucks on QS024.

 

Surely we should be able to rely on posts from Sky employees?   Or at least they should follow up their posts with a correction?

 

This message was authored by Annoyed+4567 This message was authored by: Annoyed+4567

Re: Challenge channel freezing after an ad-break

Just frozen again Channel 159 Sky Sports advert

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

@PSC133 wrote:

@Kelsingra wrote:

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 


Here is the response from a Sky employee posted on the 19th of February.

It is now February 25th and I still have 6 pucks on QS024.

 

Surely we should be able to rely on posts from Sky employees?   Or at least they should follow up their posts with a correction?

 


That will likely be because the update is still rolling out i'd have thought. I could be wrong but based on previous rollouts i'd suggest it would finish at some point this week.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by PSC133 This message was authored by: PSC133

Re: Challenge channel freezing after an ad-break


@MarkGoldsmith wrote:

@PSC133 wrote:

@Kelsingra wrote:

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 


Here is the response from a Sky employee posted on the 19th of February.

It is now February 25th and I still have 6 pucks on QS024.

 

Surely we should be able to rely on posts from Sky employees?   Or at least they should follow up their posts with a correction?

 


That will likely be because the update is still rolling out i'd have thought. I could be wrong but based on previous rollouts i'd suggest it would finish at some point this week.


It is obviously still rolling out.  My observation related to the inaccurate (or maybe badly worded) post from a Sky employee.

This message was authored by Fox8 This message was authored by: Fox8

Re: Challenge channel freezing after an ad-break

This problem has not been resolved as when watching challenge 159 box still freezes up with green pixelated banner then total freeze 

 

box has not been updated and no way to force update

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion