There was an unexpected error

[ali3nRIK]

I'm posting this in the hope it helps someone.

When it requests to input your surname it kept putting there was an unexpected error.

Having tried for ages I have done the following:

Changed password to just letters and numbers (not sure if that's required)

Installed 'sky go' on my phone and signed in that way. It asks if you are a Mr or Mrs first then you input your last name and voila. Everything starts to work and I managed to sign into the store so I could receive my free movie. 

Hope this helps someone. 

[LukeWoody85 · Accepted solution]

Yes I also had this problem.

I fixed it by going to sky.com and logging in. Then under details filling in the title and surname. Sorted 👍🏻

[Drumm0nd]

This worked for me thanks

[Lil5]

Hi, thank you for the advice! I had the same problem, all resolved by downloading and logging into the sky go app, thanks again!