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Discussion topic: Error message on trying to rent a movie -"There's an unexpected error"

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This message was authored by Krazeekiwi This message was authored by: Krazeekiwi

Error message on trying to rent a movie -"There's an unexpected error"

I have been a Sky customer more than 5 years,now on Sky Stream. I saved a movie CONCLAVE in my Playlist to watch later. Today I tried to rent and watch it. But after signing in, adding the onscreen code, it wanted to confirm my surname, then I got a message "There's been an unexpected error"  This has been happening all afternoon. My name, email and password are correct. I rang Sky Customer Service who couldn't seem to find the problem, and in the end the call "dropped". Has anyone else had this today?


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Error message on trying to rent a movie -"There's an unexpected error"

Posted by a Superuser, not a Sky employee. Find out more

@Krazeekiwi 

Make sure your title (Mr, Mrs etc..) and surname is filled in here:


https://www.sky.com/mydetails/sky-id

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