Discussion topic: Sky store

This message was authored by: Huuu1 · ‎16 Feb 2025

Unexpected error when claiming sky VIP gift

This message was authored by: mikealanr · ‎16 Feb 2025

Not a lot of information to go off, but we are fellow subscribers here on the community. The best thing to do is speak to Sky Store support directly: https://www.skystore.com/n/hcus/help/contact-us

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: lettice · ‎17 Feb 2025

This type of problem is easily resolved by contacting the Sky Store support team.

They operate a live chat available from 11am-7.30pm Monday to Saturday linked here:

https://www.skystore.com/help/contact-us

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: caesarome · ‎17 Feb 2025

@Huuu1

You should be able to fix this yourself by making sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails/sky-id

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