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Discussion topic: Sky store

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This message was authored by: Huuu1

Message posted on ‎16 Feb 2025 09:13 PM

Sky store

Unexpected error when claiming sky VIP gift 

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This message was authored by: mikealanr

Message posted on ‎16 Feb 2025 09:45 PM

Re: Sky store

Posted by a Superuser, not a Sky employee. Find out more

Hi @Huuu1 

 

Not a lot of information to go off, but we are fellow subscribers here on the community. The best thing to do is speak to Sky Store support directly: https://www.skystore.com/n/hcus/help/contact-us

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: lettice

Message posted on ‎17 Feb 2025 05:12 AM

Re: Sky store

Posted by a Superuser, not a Sky employee. Find out more

 

This type of problem is easily resolved by contacting the Sky Store support team.

They operate a live chat  available from 11am-7.30pm Monday to Saturday linked here:

 

https://www.skystore.com/help/contact-us

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: caesarome

Message posted on ‎17 Feb 2025 05:39 AM

Re: Sky store

Posted by a Superuser, not a Sky employee. Find out more

@Huuu1 

You should be able to fix this yourself by making sure your title (Mr, Mrs etc..) and surname is filled in here:


https://www.sky.com/mydetails/sky-id

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