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Discussion topic: Subtitles onSky Store

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This message was authored by Dissatisfied+0653 This message was authored by: Dissatisfied+0653

Re: Subtitles onSky Store

I have already posted this but I would really like Mike Simmonds, as super user, to answer following with a technical employee...

 

Thanks Mike+Simmonds, can you or better still a Sky employee explain what is different between standard Sky Cinema (has subtitles) download, a recording from Sky Movie channel (has subtitles), Store Buy and Keep (AT LONG LAST HAS SUBTITLES) and Sky Rentals (bugger all subtitles)

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Subtitles onSky Store

Posted by a Superuser, not a Sky employee. Find out more

@Dissatisfied+0653 wrote:

I have already posted this but I would really like Mike Simmonds, as super user, to answer following with a technical employee...

 

Thanks Mike+Simmonds, can you or better still a Sky employee explain what is different between standard Sky Cinema (has subtitles) download, a recording from Sky Movie channel (has subtitles), Store Buy and Keep (AT LONG LAST HAS SUBTITLES) and Sky Rentals (bugger all subtitles)


Hi @Dissatisfied+0653 

 

Superusers are just (usually longstanding) customers who try where we can to offer support and suggestion to customers who post on here.  We usually have areas we specialise in but we only know what we know. 

I am honestly not aware of the reason , (technical, licencing or otherwise) for subtitles being absent for so long on Skystore titles.   I certainly agree that their recent partial introduction is long overdue. 

We sometimes see Sky employees on here but the forum is not a place where you will be sure of a reply from Sky. 

The link below is probably the best way for you to go if you would like to ask them directly. 

Hope that helps. Please do post an answer if you get one. Good luck 

 

https://www.sky.com/help/articles/how-to-make-a-complaint 

 

edit: I forgot to mention, if you would like to tag someone in to a post you write (to increase the chance they see it) - if you type the @ symbol, a list of people who have recently posted in the thread pops up - and you can choose one or more by clicking on their name. 

 


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This message was authored by tjr This message was authored by: tjr

Re: Subtitles onSky Store

I just bought 'Stargate' on SkyStore  (one of my favourie movies). For £5.99 I could have just got a DVD which has subtitles. My purchase does not have a subtitles option 😥  Not only that, the original movie has subtitles when the 'foreign' language is being spoken.  There is nothing at all on the SkyStore purchased copy.  It's really not good enough

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Subtitles onSky Store

Posted by a Superuser, not a Sky employee. Find out more

Hi @tjr 

 

Sky are very gradually adding to the list of movies with subtitles- at least now there is a list of those (link below )

 

https://helpforum.sky.com/t5/Sky-Store/Subtitles-are-now-available-on-Buy-amp-Keep-movies-in-Sky-Sto... 

 

If the movie you have bought is unusable to you - all I can suggest is you try a live chat with the Skystore team to see if they will refund / credit you 

 

https://www.skystore.com/n/hcus/help/contact-us 

 

hope that helps 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by Wendy+golronan This message was authored by: Wendy+golronan

Re: Subtitles onSky Store

It's ableism at its best.

This message was authored by Lum75 This message was authored by: Lum75

Re: Subtitles onSky Store

4 years on from this post and still a disgraceful lack of subtitles on sky store! Every single other platform has them on just about everything I've bought or rented but sky seem to be happy to take the money while making no attempt to sort out accessibility for those with disabilities 

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Subtitles onSky Store

Posted by a Superuser, not a Sky employee. Find out more

Morning @Lum75 

 

Have you gone through the list on here ? 

https://helpforum.sky.com/t5/Sky-Store-Latest-News/Buy-amp-Keep-Subtitles-on-Sky-Q-available-now/td-... 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by Wendy+golronan This message was authored by: Wendy+golronan

Re: Subtitles onSky Store

Hi 

Are these films on the list subtitled when you wish to rent a film?

Wendy

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Subtitles onSky Store

Posted by a Superuser, not a Sky employee. Find out more

Hi  @Wendy+golronan 

 

The rental list is different and currently not as comprehensive. 

 

to be sure - you would need to see an "S" in the little menu above the on screen movie description. 

 

https://helpforum.sky.com/t5/Sky-Store-Latest-News/Sky-Store-Rentals-w-subtitles/td-p/3459489 

 


 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by Wendy+golronan This message was authored by: Wendy+golronan

Re: Subtitles onSky Store

And therein lies the problem, I do not want a comprehensive list of what I can keep on my box or buy as I wish to do neither. What I want to do is rent ANY film to watch and have subtitles.  There are so many films I would rent but with no subtitles it is lost to me. Sky do not seem to understand the loss they incur by preventing deaf people from being able to do such a simple task as rent a film.

This message was authored by Garethdh This message was authored by: Garethdh

Re: Subtitles onSky Store

Also noticed that when start watching a series with automatic download of episodes that these regularly don;t have subtitles although the broadcash episode does have.

 

Perhaps they should be investigated under discrimination law

This message was authored by Lum75 This message was authored by: Lum75

Re: Subtitles onSky Store

I don't want to have a small selection of films to watch! Every other platform has either all or very nearly all films subtitled, it's not even very difficult to do if as a company you're willing to spend a little money 

This message was authored by L_Jayne This message was authored by: L_Jayne

Re: Subtitles onSky Store

This isn't accessible to customers though? I thought the UK was governed by the Disability Act/Equilaty Act etc

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Subtitles onSky Store

Posted by a Superuser, not a Sky employee. Find out more

@L_Jayne 

 

Those require 'reasonable adjustment' which is otherwise undefined.  If challenged through a legal mechanism, a supplier has to defend their decision.  Cost, complexity and number of users are relevant factors.

 

Ofcom has requirements for the percentage of subtitled content on broadcast platforms, but Sky Store isn't broadcast.

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This message was authored by 83ninikins This message was authored by: 83ninikins

Re: Subtitles onSky Store

It's 2024 and still no subtitles on purchased movies. Disgraceful. 

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