28 Nov 2023 11:10 PM
I have already posted this but I would really like Mike Simmonds, as super user, to answer following with a technical employee...
Thanks Mike+Simmonds, can you or better still a Sky employee explain what is different between standard Sky Cinema (has subtitles) download, a recording from Sky Movie channel (has subtitles), Store Buy and Keep (AT LONG LAST HAS SUBTITLES) and Sky Rentals (bugger all subtitles)
28 Nov 2023 11:57 PM - last edited: 29 Nov 2023 12:34 AM
Posted by a Superuser, not a Sky employee. Find out more
@Dissatisfied+0653 wrote:I have already posted this but I would really like Mike Simmonds, as super user, to answer following with a technical employee...
Thanks Mike+Simmonds, can you or better still a Sky employee explain what is different between standard Sky Cinema (has subtitles) download, a recording from Sky Movie channel (has subtitles), Store Buy and Keep (AT LONG LAST HAS SUBTITLES) and Sky Rentals (bugger all subtitles)
Superusers are just (usually longstanding) customers who try where we can to offer support and suggestion to customers who post on here. We usually have areas we specialise in but we only know what we know.
I am honestly not aware of the reason , (technical, licencing or otherwise) for subtitles being absent for so long on Skystore titles. I certainly agree that their recent partial introduction is long overdue.
We sometimes see Sky employees on here but the forum is not a place where you will be sure of a reply from Sky.
The link below is probably the best way for you to go if you would like to ask them directly.
Hope that helps. Please do post an answer if you get one. Good luck
https://www.sky.com/help/articles/how-to-make-a-complaint
edit: I forgot to mention, if you would like to tag someone in to a post you write (to increase the chance they see it) - if you type the @ symbol, a list of people who have recently posted in the thread pops up - and you can choose one or more by clicking on their name.
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
15 Mar 2024 07:29 AM
I just bought 'Stargate' on SkyStore (one of my favourie movies). For £5.99 I could have just got a DVD which has subtitles. My purchase does not have a subtitles option 😥 Not only that, the original movie has subtitles when the 'foreign' language is being spoken. There is nothing at all on the SkyStore purchased copy. It's really not good enough
15 Mar 2024 02:15 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @tjr
Sky are very gradually adding to the list of movies with subtitles- at least now there is a list of those (link below )
If the movie you have bought is unusable to you - all I can suggest is you try a live chat with the Skystore team to see if they will refund / credit you
https://www.skystore.com/n/hcus/help/contact-us
hope that helps
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
15 Mar 2024 02:22 PM
It's ableism at its best.
09 Apr 2024 04:24 AM
4 years on from this post and still a disgraceful lack of subtitles on sky store! Every single other platform has them on just about everything I've bought or rented but sky seem to be happy to take the money while making no attempt to sort out accessibility for those with disabilities
09 Apr 2024 09:32 AM
Posted by a Superuser, not a Sky employee. Find out moreMorning @Lum75
Have you gone through the list on here ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
09 Apr 2024 09:45 AM
Hi
Are these films on the list subtitled when you wish to rent a film?
Wendy
09 Apr 2024 09:59 AM
Posted by a Superuser, not a Sky employee. Find out more
The rental list is different and currently not as comprehensive.
to be sure - you would need to see an "S" in the little menu above the on screen movie description.
https://helpforum.sky.com/t5/Sky-Store-Latest-News/Sky-Store-Rentals-w-subtitles/td-p/3459489
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
09 Apr 2024 10:17 AM
And therein lies the problem, I do not want a comprehensive list of what I can keep on my box or buy as I wish to do neither. What I want to do is rent ANY film to watch and have subtitles. There are so many films I would rent but with no subtitles it is lost to me. Sky do not seem to understand the loss they incur by preventing deaf people from being able to do such a simple task as rent a film.
09 Apr 2024 10:21 AM
Also noticed that when start watching a series with automatic download of episodes that these regularly don;t have subtitles although the broadcash episode does have.
Perhaps they should be investigated under discrimination law
09 Apr 2024 11:29 PM
I don't want to have a small selection of films to watch! Every other platform has either all or very nearly all films subtitled, it's not even very difficult to do if as a company you're willing to spend a little money
01 Jun 2024 10:59 PM
This isn't accessible to customers though? I thought the UK was governed by the Disability Act/Equilaty Act etc
04 Jun 2024 08:48 AM - last edited: 04 Jun 2024 08:54 AM
Posted by a Superuser, not a Sky employee. Find out more
Those require 'reasonable adjustment' which is otherwise undefined. If challenged through a legal mechanism, a supplier has to defend their decision. Cost, complexity and number of users are relevant factors.
Ofcom has requirements for the percentage of subtitled content on broadcast platforms, but Sky Store isn't broadcast.