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Message posted on ‎09 Sep 2022 02:07 PM

Sky store app not working

My sky store app isnt working i get a message  saying playback unaviliable at the moment

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Message posted on ‎17 Sep 2022 12:46 PM

Re: Sky store app not working

Update, 

Have just tried Sky Store on my Sky Glass and its now back up and running. Looks like a call to sky did the trick. Hope others are working also.

 

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Message posted on ‎09 Sep 2022 05:23 PM

Re: Sky store app not working

Posted by a Superuser, not a Sky employee. Find out more

Whatever device it is on try rebooting it.

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Message posted on ‎09 Sep 2022 08:11 PM

Re: Sky store app not working

Tried that and uninstailing and restailing

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Message posted on ‎09 Sep 2022 08:26 PM

Re: Sky store app not working

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What device is the app on ?

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Message posted on ‎09 Sep 2022 09:38 PM

Re: Sky store app not working

Apple ipad pro 12.9. Its been ok up untill now 

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Message posted on ‎09 Sep 2022 09:57 PM

Re: Sky store app not working

Posted by a Superuser, not a Sky employee. Find out more

And the iPad is connected to a Wifi or mobile data connection ?

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Message posted on ‎13 Sep 2022 08:59 AM

Re: Sky store app not working

Mobile App suddenly stopped connecting to Sky Store last night (12th Sep 2022)

Sky store works fine on Sky Q Box connected via Virgin Media this morning.

Reinstalled app on Samsung Galaxy S10 - no improvement.

Tried on 4G - Works fine, so issue is only on Wi-Fi.

Wi-Fi good for all other apps. VM3 Hub in Modem Mode, Cisco Router/Switch, Cisco AP.

Is there an issue with Sky Store mobile Android app and Virgin Media?

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Message posted on ‎13 Sep 2022 09:15 AM

Re: Sky store app not working

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Morning @HisDesign 

 

I have a very similar issue here with the Skystore app / Virginmedia /  on my iPhone 11 using the new IOS 16

 

VM3 hub in modem mode also - Linkysy router 

 

I'm getting this message  

 

"Can't connect to SkyStore 

An SSL error has occurred and a secure connection to the server cannot be made"

 

I'll try a few things and let you know if I find out what's going on. 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Message posted on ‎13 Sep 2022 11:48 AM

Re: Sky store app not working

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Hi @HisDesign 

 

I have access to a different part of the forum where some users can flag things up to Sky. The Skystore/  VM issue is being investigated

 

I'll post on here if I hear anything back. Sky store app with Sky wifi seems ok - so could just be a Skystore/ VM issue. 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Message posted on ‎13 Sep 2022 01:57 PM

Re: Sky store app not working

I'm getting the same issue on all devices and web browsers.

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Message posted on ‎14 Sep 2022 10:33 AM

Re: Sky store app not working

Posted by a Sky employee

Hi everyone!

 

Thanks for letting us know you're having a problem with the app, these replies have really helped! I've been advised this is now resolved, can you check your apps for me please?

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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Message posted on ‎14 Sep 2022 12:44 PM

Re: Sky store app not working

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Thanks @Chloe-W22 

 

Well I'm at my mum's - but I can log on ok to Skystore using her VM broadband. 

thank you 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Message posted on ‎14 Sep 2022 03:13 PM

Re: Sky store app not working

Its still NOT working @Chloe-W22

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Message posted on ‎14 Sep 2022 07:48 PM

Sky store not working

Sky store is not working on app or sky glass doesn't load just stays black ??

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Message posted on ‎14 Sep 2022 10:10 PM

Re: Sky store app not working

Sky Store is not working on my Sky Glass, online or the app on my phone. 

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