Sky store app not working

[Marisha77]

My sky store app isnt working i get a message  saying playback unaviliable at the moment

[caesarome]

Whatever device it is on try rebooting it.

[Marisha77]

Tried that and uninstailing and restailing

[caesarome]

What device is the app on ?

[Marisha77]

Apple ipad pro 12.9. Its been ok up untill now 

[caesarome]

And the iPad is connected to a Wifi or mobile data connection ?

[HisDesign]

Mobile App suddenly stopped connecting to Sky Store last night (12th Sep 2022)

Sky store works fine on Sky Q Box connected via Virgin Media this morning.

Reinstalled app on Samsung Galaxy S10 - no improvement.

Tried on 4G - Works fine, so issue is only on Wi-Fi.

Wi-Fi good for all other apps. VM3 Hub in Modem Mode, Cisco Router/Switch, Cisco AP.

Is there an issue with Sky Store mobile Android app and Virgin Media?

[mike+simmonds]

Morning @HisDesign 

I have a very similar issue here with the Skystore app / Virginmedia /  on my iPhone 11 using the new IOS 16

VM3 hub in modem mode also - Linkysy router 

I'm getting this message  

"Can't connect to SkyStore 

An SSL error has occurred and a secure connection to the server cannot be made"

I'll try a few things and let you know if I find out what's going on. 

[mike+simmonds]

Hi @HisDesign 

I have access to a different part of the forum where some users can flag things up to Sky. The Skystore/  VM issue is being investigated

I'll post on here if I hear anything back. Sky store app with Sky wifi seems ok - so could just be a Skystore/ VM issue. 

[steely]

I'm getting the same issue on all devices and web browsers.

[Chloe-W22]

Hi everyone!

Thanks for letting us know you're having a problem with the app, these replies have really helped! I've been advised this is now resolved, can you check your apps for me please?

[mike+simmonds]

Thanks @Chloe-W22 

Well I'm at my mum's - but I can log on ok to Skystore using her VM broadband. 

thank you 

[Marisha77]

Its still NOT working @Chloe-W22

[Saraclif]

Sky store is not working on app or sky glass doesn't load just stays black ??

[andywalker87]

Sky Store is not working on my Sky Glass, online or the app on my phone.