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Discussion topic: Sky Store purchases won't play or download

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irl-steve
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This message was authored by irl-steve This message was authored by: irl-steve

Sky Store purchases won't play or download

‎14 Jul 2020 07:32 PM

Hi,

Whenever I try to play movies or TV shows that I have purchased on either the Sky Store web browser, or Windows Desktop app, I receive an error. When I try to play a title in the web browser, it says "We can't find the details for this video at the moment". When I try to play a title or download it on the desktop app, it says "Something's gone wrong
We are experiencing a problem at the moment. Please try again".

 

Please help me to fix this error.

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caesarome
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Superuser
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Re: Sky Store purchases won't play or download

‎14 Jul 2020 08:02 PM

Posted by a Superuser, not a Sky employee. Find out more

@DrZiplock  @irl-steve 

 

Same here on my PC and iPad so the issue is at Sky's end.

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