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Discussion topic: Download Film from Sky Store - awful sound

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This message was authored by Perc42 This message was authored by: Perc42

Download Film from Sky Store - awful sound

Hi

 

I have just paid for and downloaded Downton Abbey HD and the sound quality is awful. All of the voice sound like they have been sped up and are higher pitched then usual. It makes watching the film painful and we had to switch it off after 10 minutes.

 

I tried changing the sound output to DD to normal and also from 1080p to 1080i to 720p, but no different at all.

 

I cant see a way to complain to Sky about this as I think I should be entitled to a refund really.

 

Could anyone advise how to contact Sky online about this or if there is a remedy?


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This message was authored by Anonymous This message was authored by: Anonymous Answer

Re: Download Film from Sky Store - awful sound

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This message was authored by Anonymous This message was authored by: Anonymous Answer

Re: Download Film from Sky Store - awful sound

Hi @Perc42   Try emailing Viewer Relations viewerR@sky.tv.

https://www.skystore.com/n/hcus/help/contact-us

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Download Film from Sky Store - awful sound

Posted by a Superuser, not a Sky employee. Find out more

 Hi @Perc42 

 

Out of interest do you have a decent tablet, laptop or an LG tv you can download sky store on - to see if it's a better download of Downton ?


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Perc42
Topic Author
This message was authored by Perc42 This message was authored by: Perc42

Re: Download Film from Sky Store - awful sound

No unfortunately. We rented through Amazon in the end as we couldnt get it to sound and it was impossible to watch on Sky as a result. I will take it up with the online chat in the morning.

 

Thanks guys 👍

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Download Film from Sky Store - awful sound

Posted by a Superuser, not a Sky employee. Find out more

" I will take it up with the online chat in the morning."


Last I heard @Perc42  is that Sky Store online chat was not working although people have been getting through on the phone lines 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by jubear This message was authored by: jubear

Re: Download Film from Sky Store - awful sound

OMG i thought I was going crazy I was just saying the same thing, I was so glad when I found this post on google!!

have just bought it on amazon instead and it sounds way better. 

This message was authored by Hal387 This message was authored by: Hal387

Re: Download Film from Sky Store - awful sound

I'm so happy other people have mentioned this! They all sound like they are on helium! Did anyone get an answer? I have tried on both sky boxes a tablet and my phone. 

This message was authored by jubear This message was authored by: jubear

Re: Download Film from Sky Store - awful sound

Yes I said the same thing I kept pausing it and telling my hubby it sounded like they've been sped up and it's so high pitch!

 

i watched the trailer on YouTube and the voices sounded normal, then found this thread and decided to buy it on amazon and it sounded so much better. @Hal387 

This message was authored by Stevie-E-L This message was authored by: Stevie-E-L

Re: Download Film from Sky Store - awful sound

Did you get this resolved... just downloaded it and it's the same helium filled cast 🙈

Perc42
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This message was authored by Perc42 This message was authored by: Perc42

Re: Download Film from Sky Store - awful sound

No, I ended up downloading from Amazon and got a refund from Sky in the end.

This message was authored by mariebee92 This message was authored by: mariebee92

Re: Download Film from Sky Store - awful sound

I'm so glad I found this thread, ive just upgraded to have sky cinema specifically to watch downton abbey after finishing the series on prime. They all sound ridiculous! And it's all so fast and high pitched like its running on x1.5 speed. What a waste of my money. 

This message was authored by Stevie-E-L This message was authored by: Stevie-E-L

Re: Download Film from Sky Store - awful sound

We did the exact same... only reason we upgraded,  I might ask to get a month refunded as it's £10 elsewhere to rent 

This message was authored by kirsty.sharamn This message was authored by: kirsty.sharamn

Re: Download Film from Sky Store - awful sound Downton abbey

I completely agree, I have just watched the complete box set of all of the Downton abbey series again,  then decided to watch the film . The difference is so obvious, the characters voices are terrible in the film, they sound so weird, I noticed it straight away, I am gutted, it is really spoiling the film for me 

 

 
Perc42
Topic Author
This message was authored by Perc42 This message was authored by: Perc42

Re: Download Film from Sky Store - awful sound Downton abbey

It must be a problem with the Sky download version - surely theu would investigate this and correct it

This message was authored by Viewtiful+Jim This message was authored by: Viewtiful+Jim

Re: Download Film from Sky Store - awful sound

This remains a problem - downloaded Downton movie from Sky Cinema in UHD/Dolby Atmos on a new Sky Q 2TB (ver 3) box on 25th September and voices are all over the place. It's bizarre and distracting.

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