Deleting a purchased film

[Jenny141180]

How do I delete a film I purchased? It's an 18 and not suitable for my 6 year old to accidentally watch!! Please help 

[Annie+UK · Accepted solution]

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@Jenny141180 wrote:

How do I delete a film I purchased? It's an 18 and not suitable for my 6 year old to accidentally watch!! Please help 

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You don't delete them you Archive them so they are still available in your library to be redownloaded when required

Parental controls can be used to restrict viewing by the use of a PIN

[Jenny141180]

Hi, I don't even want it available to re-download. Surely I'm not the only person to want to remove a film entirely from my account? 

[oj01]

As long as your 6 yr old doesn't know your pin they can't watch it. If they do know your pin, change it. 

[Jenny141180]

It's not that he knows the pin, I don't want it on there for him to see at all. It should be possible to do surely?? 

[Annie+UK]

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@Jenny141180 wrote:

It's not that he knows the pin, I don't want it on there for him to see at all. It should be possible to do surely?? 

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Them archive the movie and don't let him near the Purchase tab in the planner

[Jenny141180]

Still don't understand why I can't just delete it completly??!! So I don't have to think about it again! It's like I have to see a film on my tv that I don't want to forever just because I bought it years ago and now can't get rid of 🤷🏼‍♀️

[caesarome]

As you purchased the film it can't be deleted as the digital rights to it belong to you so as stated the best you can do is to archive it.

[Annie+UK]

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@Jenny141180 wrote:

Still don't understand why I can't just delete it completly??!! So I don't have to think about it again! It's like I have to see a film on my tv that I don't want to forever just because I bought it years ago and now can't get rid of 🤷🏼‍♀️

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To get around the issue in future use the store to Rent stuff rather that purchasing via "Buy and Keep" (the clue is in the name)

[Jenny141180]

Great thanks for the advise (it was purchased ages ago and not by myself)

[JayJayHay]

Definitely agree that there should be a delete option or at least an option to completely hide a movie on a device! I have this exact same situation 

[Anonymous]

If you own the digital rights to something you should own the right to delete it aswell.. Annie, the buy and keep thing means you buy a digital copy and get to keep a hard copy that is obviously difficult for someone like you to understand.

[Annie+UK]

Buy and Keep also offer Digital only with no hard copy!

"that is obviously difficult for someone like you to understand."

[Anonymous]

I don't claim to be an oracle but I can read options on a screen thanks Annie. As an "oracle" do you know the point of being given a hard copy and being unable to delete the digital copy?

[oj01]

Even if you could delete it and delete the archive of it (which you can't), you wouldn't gain anything as it could be re-downloaded again from Sky Store as the system would know that you'd already purchased it.