new sky dish

[Heather551]

we were thinking about getting sky Q - currently our sky dish is mounted on the chimney.  I have seen and heard that sky will not fit a dish any higher than a small set of steps - is this correct?

I really don't want it next to my window.  We have a lot of trees close to us and could, I think, block the signal.

Can I please ask ,if you have had a recent installation - where did they put the dish? did you ask for it to be higher?

look forward to replies - thanks Heather

[stereohaven]

@Heather551 Have you actually tried to buy Sky Q recently or do you already have the kit (hence the existing dish)?

I only ask because it is not a product actively marketed by Sky these days, they really, really want you to buy Sky Stream or Glass instead, neither of which require a dish and may be a better choice anyway depending on your needs.

For example, I just tried the Sky website using an 'incognito' window on my browser and I can't even see Sky Q as an option to order.

A local satellite installer will be able to provide or move a dish to the required place if Sky won't, but you need to know if they will supply Sky Q first. If they will, then you can sort any dish requirements, but I don't believe a Sky engineer will touch a chimney install.

[oldfella]

there is still a website @stereohaven 

https://www.sky.com/tv/sky-q

[stereohaven]

Fair enough @oldfella, but the only way for me to get to it is to use incognito mode and use the direct URL, you can't choose Sky Q from the TV menu on the main Sky website,  new customers are funnelled towards Glass and Stream. 

I know the sales journey, I've tried 3 browsers and a vpn as well as incognito windows and Q is not on offer if you start at Sky.com.

[nigea99]

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@stereohaven wrote:

Fair enough @oldfella, but the only way for me to get to it is to use incognito mode and use the direct URL, you can't choose Sky Q from the TV menu on the main Sky website,  new customers are funnelled towards Glass and Stream. 

I know the sales journey, I've tried 3 browsers and a vpn as well as incognito windows and Q is not on offer if you start at Sky.com.

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@stereohaven 

I have no problem getting to it from the SKY main page (from a new 'in private' window due to cookies recognising my normal SKY account) - I just have to expand the TV drop down

SKY Home page

[stereohaven]

Of course you don't.

I hope you get the help you need @Heather551. 

[Laing1]

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@nigea99 wrote:

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@stereohaven wrote:

Fair enough @oldfella, but the only way for me to get to it is to use incognito mode and use the direct URL, you can't choose Sky Q from the TV menu on the main Sky website,  new customers are funnelled towards Glass and Stream. 

I know the sales journey, I've tried 3 browsers and a vpn as well as incognito windows and Q is not on offer if you start at Sky.com.

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@stereohaven 

I have no problem getting to it from the SKY main page (from a new 'in private' window due to cookies recognising my normal SKY account) - I just have to expand the TV drop down

SKY Home page

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@nigea99 im seeing the same as you using chrome and a new incognito window 

[oj01]

@Heather551 

Are you switching from Sky+HD to Sky Q?

If so it's doubtful that the engineer will be able (due to Health & Safety) to complete the necessary changes to the LNB required for Sky Q. 

[oj01]

@stereohaven Sky Q is very much currently marketed. There's even a ongoing campaign to switch existing Sky+HD customers to Sky Q. 

[stereohaven]

Of course you do. 

When you so called 'Superusers' have finished ganging up on someone like me as usual, why don't you actually try and help @Heather551 with some suggestions?

[daveNOS]

@Heather551 I've seen a couple of new install on the street I live on and the dish on those has been installed  a couple of feet below the guttering(so around 10 to 12 feet high).

Sky used to install higher using the specialist "at heights team" but I don't know if they still do with their more stringent health and safety rules, there is no harm in asking for that team if you decide to move to Q.

@stereohaven Quit trying to play the victim, no one is ganging up on you people are just pointing out the information you posted is completely incorrect.

[Invisiblename]

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@stereohaven wrote:

Of course you do. 

When you so called 'Superusers' have finished ganging up on someone like me as usual, why don't you actually try and help @Heather551 with some suggestions?

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They weren't "ganging up on you", they were just correcting your misinformation.