Sky Dish Broken

[Maryoli]

Oh my god how on earth can I get anyone to book an engineer to fix my dish which has fallen down in the storm -  The Online Assistant is worse than useless and the helpline is a 40 minute wait charged at 5c a minute, what a joke!!!

[Daniel0210]

@Maryoli 

If you're in the ROI you need to contact Sky Ireland tomorrow. They aren't open over the weekend. 

[GD1 · Accepted solution]

@Maryoli  You post has been moved from the Broadband forum as this isn't a broadband related issue.

If you're in the ROI Sky Customer service does not operate over the weekend,  have you tried the link here? https://www.sky.com/servicechecker

Assuming you have Sky Q you should be able to book an engineer online, however pease be aware due to the storms it may be a couple of weeks at best before one will be able to get to you.

[Maryoli]

Of course they aren't, shame they don't mention that on the phone call but want to keep you on hold forever. Thanks for the reply and letting me know though. 

[Daniel0210]

@Maryoli 

If you have Sky+, this is no longer supported by Sky and you'd have to arrange a local (equally busy) satellite engineer at your own expense. 

[Maryoli]

I have SkyQ but can't get to an online page to book an engineer.