26 Jan 2025 11:21 AM
Oh my god how on earth can I get anyone to book an engineer to fix my dish which has fallen down in the storm - The Online Assistant is worse than useless and the helpline is a 40 minute wait charged at 5c a minute, what a joke!!!
26 Jan 2025 11:26 AM
Posted by a Superuser, not a Sky employee. Find out more@Maryoli You post has been moved from the Broadband forum as this isn't a broadband related issue.
If you're in the ROI Sky Customer service does not operate over the weekend, have you tried the link here? https://www.sky.com/servicechecker
Assuming you have Sky Q you should be able to book an engineer online, however pease be aware due to the storms it may be a couple of weeks at best before one will be able to get to you.
26 Jan 2025 11:24 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you're in the ROI you need to contact Sky Ireland tomorrow. They aren't open over the weekend.
26 Jan 2025 11:26 AM
Posted by a Superuser, not a Sky employee. Find out more@Maryoli You post has been moved from the Broadband forum as this isn't a broadband related issue.
If you're in the ROI Sky Customer service does not operate over the weekend, have you tried the link here? https://www.sky.com/servicechecker
Assuming you have Sky Q you should be able to book an engineer online, however pease be aware due to the storms it may be a couple of weeks at best before one will be able to get to you.
26 Jan 2025 11:26 AM
Of course they aren't, shame they don't mention that on the phone call but want to keep you on hold forever. Thanks for the reply and letting me know though.
26 Jan 2025 11:28 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you have Sky+, this is no longer supported by Sky and you'd have to arrange a local (equally busy) satellite engineer at your own expense.
26 Jan 2025 11:31 AM
I have SkyQ but can't get to an online page to book an engineer.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion