reconnect my sky satelite dish

[Overf1nch]

I purchased sky stream and my satelite dish was disconnected, unfortunately the stream system does not work properly at my location

[Overf1nch]

I need my satelite dish reconnected

[mikealanr · Accepted solution]

Hi @Overf1nch 

We are fellow customers here on the forum. If you want to go back to a Sky satellite product you will need to call Sky customer services.

However please note that you cannot have a streaming account and Q together, if you still have your Q kit it should be a case of plugging it back in and Sky reactivating your viewing card. However if you have returned your kit there will be a wait for an engineer and your stream account will cease immediately.

MikeAlanR

[TimmyBGood]

@Overf1nch 

Sky doesn't disconnect dishes when users leave Sky Q, so who was that done by?

Posts in the Q forum suggest waits stretching into the new year.