faulty mini box

[citygirl32]

how can i get a replacement for a sky mini q box it keeps droping out saying no connection so we have to turn it on and off and reset it all the time 

[Laing1]

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@citygirl32 wrote:

how can i get a replacement for a sky mini q box it keeps droping out saying no connection so we have to turn it on and off and reset it all the time 

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@citygirl32 first thing to try is rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot your mini box 

[citygirl32]

hi done this several times no joy just need to find out how to get a replacement

[GD1]

@citygirl32  If it's losing connection to the main Q box then it's likely a new mini won't cure the initial issue which seems to be wifi related.

[oldfella]

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@citygirl32 wrote:

how can i get a replacement for a sky mini q box it keeps droping out saying no connection so we have to turn it on and off and reset it all the time 

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Hi @citygirl32 

Try another Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.