defetive handset

[Neighbourjim]

I have a Sky multi room box unfortunately the handset buttons have become difficult to operate and are intermitent in use. Where can I get a new replacement handset?

[Daniel0210 · Accepted solution]

@Neighbourjim 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Neighbourjim]

Thanks for response, have tried several stores unable to find correct handset.  Bought two online both defective.  I thought I could purchase from Sky but this doesnt appear a possibility.  Cheers

[Chodley]

Did you pair the ones you bought online with the box?

I seriously doubt they were both defective.

You can't buy them from Sky because they will replace faulty ones for free as they're loaned to you with the box.

[Neighbourjim]

Many thanks for input.  Bought two handsets online, (not boxed, maybe 2nd hand) paired them to multi-room box, both handests had buttons which were difficult to press/operate and non responsive. 

Where or How do I get new handsets? I have three multi-room boxes, several years old and all handsets suffering normal wear and tear.

Grateful for any help or advice.

[Daniel0210]

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@Neighbourjim wrote:

Where or How do I get new handsets? I have three multi-room boxes, several years old and all handsets suffering normal wear and tear.

Grateful for any help or advice.

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@Neighbourjim 

Use the link in my earlier post, but I doubt Sky will send you three. Remotes for Sky Q can be purchased in most larger supermarkets, Argos, Asda Living etc. 

[Chodley]

My remotes are all 10 years old

This is the "normal wear & tear" on the one just here in this room  😉

I imagine you'll get all 3 replaced if you go through the troubleshooter process 3 times. Maybe not all at the same time though.