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Message posted on ‎04 Nov 2023 07:15 PM

Where is the OK button on Sky Q remote

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

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This message was authored by: nigea99 Answer

Message posted on ‎04 Nov 2023 10:22 PM - last edited: ‎04 Nov 2023 10:24 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more
@oldfella wrote:
@DS3 wrote:

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Hi @DS3 

Are you sure that this is not a message from your TV set?

If it is you need to use your TV remote not the Sky Q remote.

Or possibly just the volume keys using the SKY Q remote which is what I do when my TV has a similar message (including "Press OK to continue")

 

(I suspect this message is from the TV as  you often have less interaction with the TV than a SKY Q box and TVs also usually have a shorter time before shutdown than a Q box) 

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Message posted on ‎04 Nov 2023 07:25 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@DS3 

Centre dot in middle of up, down, left, right buttons. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: DS3

Message posted on ‎04 Nov 2023 07:27 PM

Re: Where is the OK button on Sky Q remote

Hi Daniel

 

the centre button does not clear the message

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Message posted on ‎04 Nov 2023 07:28 PM - last edited: ‎04 Nov 2023 07:28 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@DS3 

That's what can be described as the okay button… try the dismiss button. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎04 Nov 2023 07:34 PM - last edited: ‎04 Nov 2023 07:35 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@DS3  Use the button with a square and arrow pointing right. (It's the one highlighted with a yellow box on the image below

 

9339071_R_Z001A.jpg

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: oldfella

Message posted on ‎04 Nov 2023 07:44 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more
@DS3 wrote:

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Hi @DS3 

Are you sure that this is not a message from your TV set?

If it is you need to use your TV remote not the Sky Q remote.

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This message was authored by: nigea99 Answer

Message posted on ‎04 Nov 2023 10:22 PM - last edited: ‎04 Nov 2023 10:24 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more
@oldfella wrote:
@DS3 wrote:

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Hi @DS3 

Are you sure that this is not a message from your TV set?

If it is you need to use your TV remote not the Sky Q remote.

Or possibly just the volume keys using the SKY Q remote which is what I do when my TV has a similar message (including "Press OK to continue")

 

(I suspect this message is from the TV as  you often have less interaction with the TV than a SKY Q box and TVs also usually have a shorter time before shutdown than a Q box) 

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Message posted on ‎27 Mar 2024 11:47 AM

Re: Where is the OK button on Sky Q remote

Screen says New Software change list   Press O k where is this button on Sky Q remote please 

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This message was authored by: nigea99

Message posted on ‎27 Mar 2024 12:30 PM

Re: Where is the OK button on Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more
@Hardingham wrote:

Screen says New Software change list   Press O k where is this button on Sky Q remote please 

hi @Hardingham 

 

This message is from your TV & not SKY

 

You will need to use the TVs own remote for this

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