Sky Q
8

Discussion topic: Where is the OK button on Sky Q remote

Reply
Answered - Go to Answer
DS3
What's this?
This message was authored by DS3 This message was authored by: DS3

Where is the OK button on Sky Q remote

‎04 Nov 2023 07:15 PM

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Report post
Post 1 of 9
6,140 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 10:22 PM - last edited: ‎04 Nov 2023 10:24 PM

Posted by a Superuser, not a Sky employee. Find out more
@oldfella wrote:
@DS3 wrote:

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Hi @DS3 

Are you sure that this is not a message from your TV set?

If it is you need to use your TV remote not the Sky Q remote.

Or possibly just the volume keys using the SKY Q remote which is what I do when my TV has a similar message (including "Press OK to continue")

 

(I suspect this message is from the TV as  you often have less interaction with the TV than a SKY Q box and TVs also usually have a shorter time before shutdown than a Q box) 

View this Answer within the discussion

Report post
Post 7 of 9
6,064 Views
Reply

Did this answer not help you?

Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 07:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@DS3 

Centre dot in middle of up, down, left, right buttons. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 9
6,136 Views
Reply
DS3
What's this?
Topic Author
This message was authored by DS3 This message was authored by: DS3

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 07:27 PM

Hi Daniel

 

the centre button does not clear the message

Report post
Post 3 of 9
6,131 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 07:28 PM - last edited: ‎04 Nov 2023 07:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@DS3 

That's what can be described as the okay button… try the dismiss button. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 9
6,128 Views
Reply
0 Likes
GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 07:34 PM - last edited: ‎04 Nov 2023 07:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@DS3  Use the button with a square and arrow pointing right. (It's the one highlighted with a yellow box on the image below

 

9339071_R_Z001A.jpg

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Report post
Post 5 of 9
6,123 Views
Reply
oldfella
What's this?
Superuser
This message was authored by oldfella This message was authored by: oldfella

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 07:44 PM

Posted by a Superuser, not a Sky employee. Find out more
@DS3 wrote:

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Hi @DS3 

Are you sure that this is not a message from your TV set?

If it is you need to use your TV remote not the Sky Q remote.

Report post
Post 6 of 9
6,107 Views
Reply
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Where is the OK button on Sky Q remote

‎04 Nov 2023 10:22 PM - last edited: ‎04 Nov 2023 10:24 PM

Posted by a Superuser, not a Sky employee. Find out more
@oldfella wrote:
@DS3 wrote:

When our TV / SKY has been on virtually all day a message saying that the box will turn off automatically.

 

it tells you to press the OK button to dismiss this

 

where is the OK button please?

Hi @DS3 

Are you sure that this is not a message from your TV set?

If it is you need to use your TV remote not the Sky Q remote.

Or possibly just the volume keys using the SKY Q remote which is what I do when my TV has a similar message (including "Press OK to continue")

 

(I suspect this message is from the TV as  you often have less interaction with the TV than a SKY Q box and TVs also usually have a shorter time before shutdown than a Q box) 

Report post
Post 7 of 9
6,065 Views
Reply

Did this answer not help you?

Hardingham
What's this?
This message was authored by Hardingham This message was authored by: Hardingham

Re: Where is the OK button on Sky Q remote

‎27 Mar 2024 11:47 AM

Screen says New Software change list   Press O k where is this button on Sky Q remote please 

Report post
Post 8 of 9
4,481 Views
Reply
0 Likes
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99

Re: Where is the OK button on Sky Q remote

‎27 Mar 2024 12:30 PM

Posted by a Superuser, not a Sky employee. Find out more
@Hardingham wrote:

Screen says New Software change list   Press O k where is this button on Sky Q remote please 

hi @Hardingham 

 

This message is from your TV & not SKY

 

You will need to use the TVs own remote for this

Report post
Post 9 of 9
4,470 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion