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Discussion topic: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

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This message was authored by Flossybob This message was authored by: Flossybob

The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Keeps disconnecting to the Wi-Fi so can't use any apps or searches 

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This message was authored by oldfella This message was authored by: oldfella

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Posted by a Superuser, not a Sky employee. Find out more

@Flossybob wrote:

Keeps disconnecting to the Wi-Fi so can't use any apps or searches 


Hi @Flossybob 

If this is your main Q box try a Network reset.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

This message was authored by Ryan300 This message was authored by: Ryan300

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

I have the same problem so does a lot of people in the area it's obviously a problem with sky not our routers.... they are just pawning us off with the usual reset jazz but it keeps doing it all the time so frustrating because your paying for a product that is clearly not working. 😡

This message was authored by skibob This message was authored by: skibob

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Currently experiencing similar connectivity issues with both Sky Q Box and Ski Q Mini-Box. Having to reset these every day now despite good broadband/wifi. Getting somewhat miffed at the lack of reliability for the cost of the equipment. 

This message was authored by Ryan300 This message was authored by: Ryan300

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Oh I'm with you skibob it's a joke but I know of lots of people having same issue but only with sky! So it's an issue at there end not ours.... I work 60hrs a week I get a day off and full of connectivity issues... I firmly expect  a refund for not honouring a working product.... it's be coming a joke.I'm not paying for something that's not working or providing a service to me.

This message was authored by Ngj21 This message was authored by: Ngj21

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

I'm having exactly the same problem . Everyday having to put in Wi-Fi password since we changed from sky broadband to another provider

This message was authored by Barbie12 This message was authored by: Barbie12

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

I'm getting the same problem too. Keep switching it off at the mains but it won't puck up my Internet at all now 😡 put the ssid in and password and says nope can't find it. Driving me mad now as got stuff I want to watch on apps etc and can't because of connection issues

This message was authored by Dooble This message was authored by: Dooble

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

I have the same issue.

The main SkyQ box will not maintain a Wi-Fi connection, and neither will the mini box. Both boxes have the latest software, I've reset both boxes, still doesn't fix it.

 

I click 'home' and all I get is 'Please wait...' or 'Sorry, there are currently no programmes of this type available'

 

I opened the network settings, and you can sit there and watch the network change from a tick, to a cross, back to a tick, then a cross again.

 

I phoned Sky and explained everything I tried, and yet they still ask me to repeat the process. I told them I had problems earlier in the year, and that a Sky engineer came out. He put a new dish up, and swapped out the mini box, but the problems persist. He told me that an engineer hasn't been to my property since 2011, and as good as called me a liar.

 

I demanded that another engineer comes out to try and resolve the issue, but they refused.

 

I'm totally sick (removed)  that comes with Sky. They do not give a (removed) about their customers, as long as they take your payments each month.

 

Moderator notes: removed inappropriate language 

This message was authored by Dooble This message was authored by: Dooble

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

I wrote a long post about the same problem, but it got deleted.

I've noticed that a lot of old threads with Sky Q complaints have all been deleted.

This message was authored by Chodley This message was authored by: Chodley

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Posted by a Superuser, not a Sky employee. Find out more

Use ethernet (or powerlines) if you want to stay sane.

This message was authored by Laing1 This message was authored by: Laing1

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Posted by a Superuser, not a Sky employee. Find out more

@Dooble wrote:

I wrote a long post about the same problem, but it got deleted.

I've noticed that a lot of old threads with Sky Q complaints have all been deleted.


@Dooble your original post is back. It was probably picked up by the spam filter but after being reviewed was put back. The spam filter can be a pain at times.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by fuzzilogic This message was authored by: fuzzilogic

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Having this issue as well, started when I got my Sky Box Mini. I wired the mini to my router, and that stablished it's connection, but sky q box via wifi isn't sticking.

 

This needs to be looked into, asap, do engineers monitor these threads?

This message was authored by Chodley This message was authored by: Chodley

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Posted by a Superuser, not a Sky employee. Find out more

@fuzzilogic wrote:

Having this issue as well, started when I got my Sky Box Mini. I wired the mini to my router, and that stablished it's connection, but sky q box via wifi isn't sticking.

 

This needs to be looked into, asap, do engineers monitor these threads?


Doubt it but pervasive issues do get picked up by the team that do monitor them.

 

problem with wifi is so many different issues can cause the same symptoms

This message was authored by stereohaven This message was authored by: stereohaven

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting


@Chodley wrote:

Use ethernet (or powerlines) if you want to stay sane.


+1

 

The best thing you can do with Sky Q for stability and your own mental health is remove the "Q mesh" from the equation. The hardware and software is shonky at best.

 

Hardwire the main Q box if possible, turn off WiFi in the settings on all boxes, Powerline connections for any mini boxes and make sure any updates don't turn WiFi back on.

 

Mine has been solid for 3 years now on Sky and then BT broadband.

-------------------------

LG B6 OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K | Xbox One S | Sky Mobile
This message was authored by fuzzilogic This message was authored by: fuzzilogic

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

I managed to ethernet both up using an eero mesh network config, and it's working fine now.

 

But this is definitely an issue Sky needs to sort out.

 

Q UDH box connected to wi-fi check

Connect Mini Box to wi-fi check

Q USH box disconnected from wi-fi and can't reconnect

 

Connect Mini Box to ethernet check

Q UDH box still can't connect

 

Both boxes via ethernet and it's fine.

 

Still not adequate, as I've to buy additional hardware now (powerline) to get this working ...

 

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