Can I ‘un pair’ the sky Q remote from my tv?

[Kirsten6]

I recently cancelled sky tv and replaced with ee. Ee remote won't connect to tv for volume, standby etc. 

Sky Q remote was paired previously. Do I need to un pair the remote? If so, how?

Thank you in advance

[oldfella · Accepted solution]

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@Kirsten6 wrote:

I recently cancelled sky tv and replaced with ee. Ee remote won't connect to tv for volume, standby etc. 

Sky Q remote was paired previously. Do I need to un pair the remote? If so, how?

Thank you in advance

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Hi @Kirsten6 

No you do not need to unpair the Sky remote from the TV.

[oldfella]

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@Kirsten6 wrote:

I recently cancelled sky tv and replaced with ee. Ee remote won't connect to tv for volume, standby etc. 

Sky Q remote was paired previously. Do I need to un pair the remote? If so, how?

Thank you in advance

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Hi @Kirsten6 

See Help for EETV remote.

https://www.bt.com/help/tv/fix-a-problem/remote/my-remote-is-not-controlling-the-tv#:~:text=You%20ca....