The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

[Jules58-1]

It’s funny you should ask.  A couple of weeks ago, a Sky engineer called at my neighbour’s.  I told him the problem I have, and he said that the solution is to connect a booster box hard wired to my EE router.  Connected via an ethernet cable.  I asked how I could get such a box, and he said I should phone Sky and tell them that my Sky Q box won’t switch on.  That way I wouldn’t have to go through the palaver of the call handler giving me instructions and having to input the long router password, which would never work anyway.   I asked him if, when the engineer arrives, if he would have a booster box with him.  He said he always carries one with him.  After chatting for a while, he gave me the box, albeit a used one, and then he installed it for me.  He had to change the settings in the Sky Q box to look for the booster rather than my EE router.  He worked so quickly; I couldn’t keep up with him to see how he did it.  The remote had to be re-programmed as well.  I haven’t posted on here with the solution previously, because I wanted to see if it worked ok.  And so far, it’s been great (removed).  I hope that works for you.  Happy New Year.

Moderator note: Removed campaigning comments

[Jules58-1]

And to further add, the engineer told me that it's absolutely nothing to do with not having Sky broadband, or Sky doing it deliberately to get us to change our broadband supplier to Sky.  

[Zed101]

Well I sincerely hope this proves to be a permanent solution, and maybe you found the one helpful person who works for sky who actually understands their equipment and has the solution, however given that many of us have tried everything we can think of including using boosters, extenders, mesh, hard wired, etc. I fear that you will be getting a recurrence of the issue before long.

If not then we surely have to ask if this is a working solution and sky know about it, why are we all getting the run around instead of quick solutions.

Thanks for sharing though I will bear this in mind next time my sky becomes unbearable, as it is I am still experiencing a purple patch which I can only attribute to changing from a Samsung to  a Sony TV.

[Sam159]

Well he's bound to say that !

[Chodley]

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@Zed101 wrote:

Well I sincerely hope this proves to be a permanent solution, and maybe you found the one helpful person who works for sky who actually understands their equipment and has the solution, however given that many of us have tried everything we can think of including using boosters, extenders, mesh, hard wired, etc. I fear that you will be getting a recurrence of the issue before long.

If not then we surely have to ask if this is a working solution and sky know about it, why are we all getting the run around instead of quick solutions.

Thanks for sharing though I will bear this in mind next time my sky becomes unbearable, as it is I am still experiencing a purple patch which I can only attribute to changing from a Samsung to  a Sony TV.

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My combination of hard wired into a mesh and powerlines has been working fine for >4 years now. Disabling wifi is critical though.

That Booster method is probably the next best thing and I can see how that might work if the distances involved aren't too great, albeit needs a bit of cooperation from Sky. The remote needing re-pairing suggests the engineer did a settings reset to clear all the network config.

[Chodley]

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@Sam159 wrote:

Well he's bound to say that !

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If it was intentional, why did they make the new Sky Max router work just as badly as 3rd party routers?

Having said that, I wouldn't say it's "got nothing to do with not having Sky broadband". Although there have been plenty of threads on here from Sky bb customers with problems, it's pretty clear that did work more reliably with the previous hardware and its built-in support for the proprietary Q mesh.

[Jules58-1]

Yes, you are correct.  He did a complete system reset.  I had to login again to all the different channels - Netflix, iPlayer, Discovery+, Paramount & Prime, but it was a small price to pay if this hard wired Sky box continues to work.  Fingers crossed.