SkyQ and Prime Video Issue's

[hrai]

As I posted it's ok on my box, (so far!) so I wonder if the issue is linked to a Sky Q box version?

For reference mine is 32B108 and software ver Q320.000.15.00L

[Bubbles7223]

I will have a look and post the version.  I made my box do an update so I am presuming it is the latest update...but it is still not working.  Checked this morning and did another switch off just in case and nope... !  I have to hunt for what I want in the search box and then find it manually.  It is frustrating!!

[Bubbles7223]

 this is my version. 

[Phill55]

My sky's went on Tuesday as well 

[hrai]

Well it's different to mine (I think yours is a newer version than mine wihich has HDR for the iPlayer) so the hypothesis is possible. 

We now need to see if others that have suffered the same issue have the same version as you.

[RussLcy]

Mine is exactly the same as yours, tried all the fixes and nothing worked. Mini box working fine but main Q tv unusable.

[willsmark]

When i open the app, the list of availbale/recommended/previously watched programmes has reduced significantly and i have to search for any programmes i want. If i access via my Smart TV it's fine but not when via SkyQ?

[Chodley]

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@RussLcy wrote:

Mine is exactly the same as yours, tried all the fixes and nothing worked. Mini box working fine but main Q tv unusable.

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Box version?

[RussLcy]

Yes, my Sky Q box version, with my main Samsung TV only shows 2 lines of available viewings, as described by OP. Mini box in bedroom is working as normal

[Chodley]

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@RussLcy wrote:

Yes, my Sky Q box version, with my main Samsung TV only shows 2 lines of available viewings, as described by OP. Mini box in bedroom is working as normal

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Which version of the Q box is it?

[RussLcy]

Software vQ320.000.15.00L

hardware 32B206

[Chodley]

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@RussLcy wrote:

Software vQ320.000.15.00L

hardware 32B206

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Same as Bubbles

but I think mine is the same and does not have the issue, I'll check tonight.

[Bubbles7223]

Can all those with the issue, please contact Sky to report it?  The more of us who do will mean they have to at least look at it quicker and post some kind of note on their help forums to say they have an issue.  

Thanks all.  I am glad it isn't just me.

[RussLcy]

Can this be done via chat? I can't stand ringing sky! 

[Bubbles7223]

Probably... I know the feeling!!