SkyQ and Prime Video Issue's

[Manestream]

bubbles exactly same version as mine. I also did an update that took about 20 mins for it to go through and the reset itself. No version change and no fix.

After that i did an internet switchoff waited a minute or 2 then restarted it, after it had booted all up no change with amazon, the next day we switched off teh sky Q box (note this also cuts the mini box's off too) waited again 1-2 minutes, switched it on once fully booted checked amazon and again no change.

The only other things mentioned are to sign out of amazon, close it and then relog in (but someone said they tried that and it did not work).

Clear the cache for Amazon prime, look for amazon prime update and Uninstall and reinstall Amazon Prime <--- don't think any of these are possible to do with skyQ there is NO option to do so. Going through the highlight settings - press 001 select to go to hidden engineers menu, scroll to apps and refresh (can take upto 24hrs) also did nothing.

This is an issue like disney+ or appleTv+ had a year or so ago, which lasted for us 6-9mths before it was fixed, but you could still at least get through viewing some programmes, with prime your unable to do anything at all. It better not take that long, 1st 3-4mths was its not on our side, and they were passing the buck to and fro. 

[martyn36]

I've had the same problem with my Prime TV, I contacted Sky and they're replacing my main Q box at no cost.

They must be aware of an issue I assume.

The new Netflix layout sucks too!

[Bubbles7223]

Luckily I have a smart tv and can watch on there instead.  

Its just really frustrating. 

I have managed to get into the search option, find what I wanted and play from that screen. You have even to be careful if you back out you get the blank area and an ad..... then it won't work!

[Chloe-W22]

Hi all,

If you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Thanks for reporting this, I've sent this off to our app partners team for review. In the mean time any more pictures or videos are really helpful so we can see exactly what you're explaining 🙂

[Bubbles7223]

I don't think all our sky boxes haven't broken.  I think it is to do with the app itself and working with the Q box. 

[Bubbles7223]

Hi

If you view further up the thread I have put screenshots in of the issues so you can see what it looks like. 

Thanks

Sophie (Bubbles 😀)

[martyn36]

 That's all I get when I scroll down a couple of lines, works perfectly fine on everything else.

[nigea99]

---

@willsmark wrote:

When i open the app, the list of availbale/recommended/previously watched programmes has reduced significantly and i have to search for any programmes i want. If i access via my Smart TV it's fine but not when via SkyQ?

---

hi @willsmark 

As you will see I have merged your post with an ongoing discussion regarding this problem. 

Please see the reply currently marked as an answer and look out for any updates as more is known.

[Bubbles7223]

I expect more people will slowly find out they have the same issue.  

[RussLcy]

Mine is working now, looks like they have fixed it overnight. Good job everyone 

[Bubbles7223]

Mine is still broken!!

[Manestream]

Likewise, came to see what the new posts were and saw yours saying its been fixed.

Went to check and so has mine also sometime after 2am. 

All seems to be fixed and running again YAY.

[RussLcy]

Maybe worth trying a hard reset again?

[Bubbles7223]

Ok  turned on and off..... 

And waited..... 

Omg yay!!! 

Thanks all   it is working. Power of the Q box people to get Sky on it.  Have a lovely day you wonderful lot ☺️

[RussLcy]

Yay! 🙌