Sky q box freezes the blue screen

[Daniel0210]

@Dave19634 

As you can see your post has been moved into a thread discussing this. Sky are aware of it. 

[Siblin]

+1 on this issue.  I'd already figured out it was something to do with regionalised or custom ads.  Probably something like MPEG-TS signals, switching over to custom ads and crashing the decoder.

i just turned off personalised TV ads in my sky account settings, just managed to watch an episode of the chase on challenge without it crashing during the break.  Will see how this progresses.

the most distressing bit about this is learning that personalised ads exists, having wondered why for the past few weeks I've seen so many adverts for funeral care!

[xenon81]

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@Siblin wrote:

the most distressing bit about this is learning that personalised ads exists, having wondered why for the past few weeks I've seen so many adverts for funeral care!

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You'll still see plenty of those adverts, it's nothing personal. The funeral industry are among the top spenders on UK TV advertising!

[PastSellByDate]

How do you turn off personalised adds o n a Sky Q box. Will it help it must have disadvantages

[Liamedward]

I fixed this by downloading the newest software update, took 10 mins 

[Siblin]

It's done within your account in sky.com.  I found it reduced the frequency of issues but didn't eliminate them.   I was still rebooting my box every couple of hours if watching a channel with smart adverts.

the downsides are you'll be watching adverts that may be less relevant to you.  

[props77]

To turn off personalised ads (Sky AdSmart) on your Sky Q box, you must change your privacy choices online via your Sky account dashboard, as this setting cannot be toggled directly through the TV remote settings. [1]

Step-by-Step Guide

1. Log in to your official account on the Sky Personalisation Portal.
2. Scroll down the page until you locate the section labeled Tailored TV Advertising.
3. Toggle the switch to OFF (or uncheck the box) to opt out.
4. Wait for the system to sync. It can take up to 24 hours for the updated privacy cache to push through to your physical Sky Q box. [1, 2, 3]

[Chloe-W22 · Accepted solution]

Good morning all,

I'm sorry to see you were having a problem with Sky Q over the weekend. I just wanted to jump in to confirm Sky are aware of the issue and continue to investigate. In the meantime a full reboot at the power of your Q box will resolve this temporarily until a permanent fix is put in place.

Thanks or reporting this via the Sky Community 💪

[Hannah257]

Hi, 

Ive been having this issue probably the last 5 days- almost relieved to know its not just me. However I have just ordered a new Sky Q box as the tv "fixes" said if it didn't improve that's what was needed. Just wondering if I am going to need a new box or if I should cancel but this is so annoying! Just want to sit and relax but sometimes I literally have to get up every half an hour to reboot everything! 

[PastSellByDate]

Is it fixed yet or isthereva likely solution time. In the meantime I am avoiding using the affected channels

[Daniel0210]

@PastSellByDate 

Sky won't give an estimated time for a fix. I'm sure @Chloe-W22 or someone else will update the thread in due course. 

[Ken5244]

I updated my sky to the latest update but it still happens, it has just done it again!!!

[Laing1]

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@Ken5244 wrote:

I updated my sky to the latest update but it still happens, it has just done it again!!!

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@Ken5244 this is a known problem have a look at the post 4 above yours by @Chloe-W22 that is marked as the answer  

[Jennhatton]

For the last four days every now and then sky will freeze and all we get is a blue screen we have to unplug and reboot now I can't access any apps on sky no home page and keeps saying it looks like you don't have internet connection even though I have  I've tried rebooting the box and router just don't know what's going on 

[Nikola11]

We are the same but only on my bedroom not on my main box