16

This discussion topic has been answered Discussion topic: Sky

Reply
Answered - Go to Answer
Avatar for Lauren0105
Level 1 icon
What's this?
This message was authored by: Lauren0105

Message posted on ‎31 Aug 2023 07:53 PM

Sky

We have one main sky Q box and two Sky Q mini boxes neither of the mini boxes are working 

Report post
Post 1 of 17
2,267 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎31 Aug 2023 08:03 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Lauren0105  Have you tried the following steps:

 

Unplug all Q boxes both main & mini)

Plug in Main Q box, allow to fully reboot

repeat the same with the minis.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

View this Answer within the discussion

Report post
Post 5 of 17
2,249 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for MightyQuinn
Level 12 icon
What's this?
Superuser
This message was authored by: MightyQuinn

Message posted on ‎31 Aug 2023 07:58 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lauren0105   Did they ever work?

Welcome to the Sky Community

Report post
Post 2 of 17
2,262 Views
Reply
Avatar for Lauren0105
Level 1 icon
What's this?
Topic Author
This message was authored by: Lauren0105

Message posted on ‎31 Aug 2023 08:00 PM

Re: Sky

Yes they've been working fine up until this morning, it's just displaying a blank blue screen 

Report post
Post 3 of 17
2,257 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎31 Aug 2023 08:02 PM - last edited: ‎31 Aug 2023 08:03 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more
@Lauren0105 wrote:

We have one main sky Q box and two Sky Q mini boxes neither of the mini boxes are working 

@Lauren0105 are there any messages coming up on the mini boxes   ?  do they turn on ?

If they turn on Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 4 of 17
2,250 Views
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎31 Aug 2023 08:03 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Lauren0105  Have you tried the following steps:

 

Unplug all Q boxes both main & mini)

Plug in Main Q box, allow to fully reboot

repeat the same with the minis.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 5 of 17
2,250 Views
Reply

Did this answer not help you?
Avatar for Lauren0105
Level 1 icon
What's this?
Topic Author
This message was authored by: Lauren0105

Message posted on ‎31 Aug 2023 08:05 PM

Re: Sky

Hi, yes we have turned both mini boxes off and reset them both and still nothing. No message comes up just a blank blue screen. It says we're fully connected to the internet so no issues with connection. 

Report post
Post 6 of 17
2,243 Views
0 Likes
Reply
Avatar for Lauren0105
Level 1 icon
What's this?
Topic Author
This message was authored by: Lauren0105

Message posted on ‎31 Aug 2023 08:06 PM

Re: Sky

We're just in the process now of rebooting the main box 👍🏼 

Report post
Post 7 of 17
2,240 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎31 Aug 2023 08:14 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more
@Lauren0105 wrote:

We're just in the process now of rebooting the main box 👍🏼 

@Lauren0105 after rebooting the main box 

reboot both the mini boxes 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 8 of 17
2,227 Views
Reply
Avatar for Lauren0105
Level 1 icon
What's this?
Topic Author
This message was authored by: Lauren0105

Message posted on ‎31 Aug 2023 08:14 PM

Re: Sky

@GD1 @thank you that worked 😊👍🏼

Report post
Post 9 of 17
2,226 Views
Reply
Avatar for Bunmi1
Level 0 icon
What's this?
This message was authored by: Bunmi1

Message posted on ‎04 Sep 2023 01:55 PM

Re: Sky

You have not responded to me 

Report post
Post 10 of 17
2,091 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎04 Sep 2023 02:06 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more
@Bunmi1 wrote:

You have not responded to me 

@Bunmi1 

As the above is your first post how could we? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 11 of 17
2,087 Views
0 Likes
Reply
Avatar for Bunmi1
Level 0 icon
What's this?
This message was authored by: Bunmi1

Message posted on ‎04 Sep 2023 02:09 PM

Re: Sky

The problem probably did not get posted .

I said , my house was damaged with water escape in January . The sky boxes were damaged at the same time .

I have been in rented accommodation since then .

I have now moved back to my house and I will like sky to be restored 

Report post
Post 12 of 17
2,083 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎04 Sep 2023 02:16 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Bunmi1 

You will have to initiate contact with Sky. Any charges they impose for the damaged boxes would hopefully be able to be claimed for on your house insurance. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 13 of 17
2,078 Views
0 Likes
Reply
Avatar for Moekhan53
Level 0 icon
What's this?
This message was authored by: Moekhan53

Message posted on ‎09 Nov 2023 09:18 PM

Re: Sky

Yes but still not working 

Report post
Post 14 of 17
1,848 Views
0 Likes
Reply
Avatar for daveNOS
Level 16 icon
What's this?
Superuser
This message was authored by: daveNOS

Message posted on ‎09 Nov 2023 10:03 PM

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more
@Moekhan53 wrote:

Yes but still not working 

@Moekhan53 What isn't working? It's hard to help when your first post is so vague.

Report post
Post 15 of 17
1,839 Views
0 Likes
Reply
Reply
Answered - Go to Answer