Sky

[Lauren0105]

We have one main sky Q box and two Sky Q mini boxes neither of the mini boxes are working 

[MightyQuinn]

Hi @Lauren0105   Did they ever work?

[Lauren0105]

Yes they've been working fine up until this morning, it's just displaying a blank blue screen 

[Laing1]

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@Lauren0105 wrote:

We have one main sky Q box and two Sky Q mini boxes neither of the mini boxes are working 

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@Lauren0105 are there any messages coming up on the mini boxes   ?  do they turn on ?

If they turn on Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes 

[GD1 · Accepted solution]

@Lauren0105  Have you tried the following steps:

Unplug all Q boxes both main & mini)

Plug in Main Q box, allow to fully reboot

repeat the same with the minis.

[Lauren0105]

Hi, yes we have turned both mini boxes off and reset them both and still nothing. No message comes up just a blank blue screen. It says we're fully connected to the internet so no issues with connection. 

[Lauren0105]

We're just in the process now of rebooting the main box 👍🏼 

[Laing1]

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@Lauren0105 wrote:

We're just in the process now of rebooting the main box 👍🏼 

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@Lauren0105 after rebooting the main box 

reboot both the mini boxes 

[Lauren0105]

@GD1 @thank you that worked 😊👍🏼

[Bunmi1]

You have not responded to me 

[Daniel0210]

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@Bunmi1 wrote:

You have not responded to me 

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@Bunmi1 

As the above is your first post how could we? 

[Bunmi1]

The problem probably did not get posted .

I said , my house was damaged with water escape in January . The sky boxes were damaged at the same time .

I have been in rented accommodation since then .

I have now moved back to my house and I will like sky to be restored 

[Daniel0210]

@Bunmi1 

You will have to initiate contact with Sky. Any charges they impose for the damaged boxes would hopefully be able to be claimed for on your house insurance. 

[Moekhan53]

Yes but still not working 

[daveNOS]

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@Moekhan53 wrote:

Yes but still not working 

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@Moekhan53 What isn't working? It's hard to help when your first post is so vague.