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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky q switches off - 15/05

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This message was authored by: REMOTE4

Sky remote

I have a problem with sky remote.  I now know it's not only me. What is happening and when will it be fixed

 

 

This message was authored by: nottingham73

Re: Sky q switches off - 15/05

I had the same problems as everyone else last night and was  un responsive  this morning  - Colchester area - read somewhere to reboot again this morning so did and now it's been ok since  31 minutes and counting - hope it works 

This message was authored by: Taylor25

Re: Sky q switches off - 15/05

Have you rebooted this morning?

This message was authored by: VIPalleged

Re: Sky q switches off - 15/05

Why are Sky not communicating? The MySky app for help is closed for maintenance!

This message was authored by: PattieD

Re: Sky q switches off - 15/05

Terrible communications from Sky.

Put something on the website or post here with an update.

Simply appalling customer service 

This message was authored by: OliverDave

Re: Sky q switches off - 15/05

I had same issue last night watching Paramount+. Sky box seemed to be ok, sky q sign on. Ox had a blue light circling, box had green light on but completely u esponsivee. Rebooted twice and seemed ok but this morning none of my sky q min boxes will connect.

 

ill power down the main biz again, but something not right. 

This message was authored by: Tc-

Re: Sky q switches off - 15/05

Same in Wirral! Gave up restarting after the third time 

This message was authored by: Borogirl_-ffc

Ms Sue

I can't get my sky box to reboot
This message was authored by: JohnG18

Re: Sky q switches off - 15/05

Love all these suggestions around hard reset, power down all devices etc. I am sure that is where most people started. I did this 3 times - made no difference at all. SKYs lack of advice, comment etc is less than idea

This message was authored by: taep

Re: Sky Q Blank Screen Issue (Solution)

looks sorted, brilliant ! thanks

This message was authored by: nottingham73

Re: Sky q switches off - 15/05

Yes 33 minutes ago after it wouldn't work at all 

This message was authored by: Cjt22

Re: Sky q switches off - 15/05

Reboot this morning. Sky q and mini boxes working ok

This message was authored by: Taylor25

Re: Sky q switches off - 15/05

Have you tried rebooting this morning?

This message was authored by: Helen228

Re: Sky q switches off - 15/05

Had the same issues with it turning off last night. After rebooting for the 2nd time I put it on stand by and went to bed. It has recorded programmes overnight and has been on for about 15 mins so far this morning. Fingers crossed it stays on.

 

This message was authored by: Ray+P

Re: Sky q switches off - 15/05

My rebooted box has been running fine for 33 minutes now. Looks good for me. 👍

Loewe Bild 7.55 OLED TV; Sky Q 2Gb; Arcam AVR21 AVR; B&W CM4 / CMC / 702 / 663 speakers, Oppo UHD203 player, AppleTV.
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