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Discussion topic: Sky q switches off - 15/05
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Message posted on 16 May 2025 08:50 AM
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Sky remote
I have a problem with sky remote. I now know it's not only me. What is happening and when will it be fixed
Message posted on 16 May 2025 08:50 AM
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Re: Sky q switches off - 15/05
I had the same problems as everyone else last night and was un responsive this morning - Colchester area - read somewhere to reboot again this morning so did and now it's been ok since 31 minutes and counting - hope it works
Message posted on 16 May 2025 08:51 AM
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Re: Sky q switches off - 15/05
Have you rebooted this morning?
Message posted on 16 May 2025 08:51 AM
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Re: Sky q switches off - 15/05
Why are Sky not communicating? The MySky app for help is closed for maintenance!
Message posted on 16 May 2025 08:51 AM
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Re: Sky q switches off - 15/05
Terrible communications from Sky.
Put something on the website or post here with an update.
Simply appalling customer service
Message posted on 16 May 2025 08:51 AM
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Re: Sky q switches off - 15/05
I had same issue last night watching Paramount+. Sky box seemed to be ok, sky q sign on. Ox had a blue light circling, box had green light on but completely u esponsivee. Rebooted twice and seemed ok but this morning none of my sky q min boxes will connect.
ill power down the main biz again, but something not right.
Message posted on 16 May 2025 08:51 AM
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Re: Sky q switches off - 15/05
Same in Wirral! Gave up restarting after the third time
Message posted on 16 May 2025 08:52 AM
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Ms Sue
Message posted on 16 May 2025 08:52 AM
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Re: Sky q switches off - 15/05
Love all these suggestions around hard reset, power down all devices etc. I am sure that is where most people started. I did this 3 times - made no difference at all. SKYs lack of advice, comment etc is less than idea
Message posted on 16 May 2025 08:53 AM
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Re: Sky Q Blank Screen Issue (Solution)
looks sorted, brilliant ! thanks
Message posted on 16 May 2025 08:53 AM
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Re: Sky q switches off - 15/05
Yes 33 minutes ago after it wouldn't work at all
Message posted on 16 May 2025 08:53 AM
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Re: Sky q switches off - 15/05
Reboot this morning. Sky q and mini boxes working ok
Message posted on 16 May 2025 08:53 AM
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Re: Sky q switches off - 15/05
Have you tried rebooting this morning?
Message posted on 16 May 2025 08:54 AM
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Re: Sky q switches off - 15/05
Had the same issues with it turning off last night. After rebooting for the 2nd time I put it on stand by and went to bed. It has recorded programmes overnight and has been on for about 15 mins so far this morning. Fingers crossed it stays on.
Message posted on 16 May 2025 08:54 AM
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Re: Sky q switches off - 15/05
My rebooted box has been running fine for 33 minutes now. Looks good for me. 👍
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