Sky crashes

[JJNeill]

I experienced the crashes too. 

[Doy2]

The Q Box switched off at 22.00hrs last evening. Came back for a short while. Today despite one hour of checking and double-checking I still have a Q Box with a yellow light and zero response when I use the TV remote.

Unbelieveable for me and many other Sky clients

[DavidMeldrum]

Hello,

last night my sky q just switched off and also in my conservatory Q box there.

not working,

I have done as recommended to unplug and leave for a few minutes then plug back in to reset but fault still there.

i have also gone into settings and changed to Eco or active as suggested but still not working.

it is saying Sky Q box not connected to WiFi but my WiFi is working fine.

so I need to try something else or send an engineer out to fix this please.

[les666]

we did as well..  all seems fine today..

[Daniel0210]

@DavidMeldrum 

Please see the post marked as the answer on the large thread relating to this outage.

[Jo278]

Hi,

Is Sky still down in the Ribble Valley Lancashire.  Whalley to be precise.  Thanks

[lettice]

If you are still having trouble accessing your Sky Q services and haven’t restarted your box since midnight on 16 May,  switch off the box at the power socket for 30 seconds and back on again to restore service.

Also reboot your main Sky Q box if you're having trouble accessing a mini box. 

Read the Sky answered post here 

[lettice]

f you are still having trouble accessing your Sky Q services and haven’t restarted your box since midnight on 16 May,  switch off the box at the power socket for 30 seconds and back on again to restore service.

Also reboot your main Sky Q box if you're having trouble accessing a mini box. 

Read the Sky answered post here

[lettice]

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@Doy2 wrote:

The Q Box switched off at 22.00hrs last evening. Came back for a short while. Today despite one hour of checking and double-checking I still have a Q Box with a yellow light and zero response when I use the TV remote.

Unbelieveable for me and many other Sky clients

---

f you are still having trouble accessing your Sky Q services and haven’t restarted your box since midnight on 16 May,  switch off the box at the power socket for 30 seconds and back on again to restore service.

Also reboot your main Sky Q box if you're having trouble accessing a mini box. 

Read the Sky answered post here

[lettice]

---

@Broseley89 wrote:

While we are trying to watch a recording, the Sky Q box freezes up and the TV screen goes black. Unplugging the box for 10 secs resets it but 20 mins later it does it again. If we're also recording something it stops recording. It's driving us mad! Just having the TV on is OK.

---

f you are still having trouble accessing your Sky Q services and haven’t restarted your box since midnight on 16 May,  switch off the box at the power socket for 30 seconds and back on again to restore service.

Also reboot your main Sky Q box if you're having trouble accessing a mini box. 

Read the Sky answered post here

[Andrewh2]

Hi

Sky Q box problems..... if I unplug at the mains then plug in again it works - no satellite signal strength  problems and picture on TV all fine. After ten minutes I lose the picture and get the "no signal" message appearing on the TV. I've updated the software on the Sky Q box, swooped HDMI cables and HDMI ports on the TV and still get the same problem. 
Advice and help please!

[KenilWorth2]

Sky Tv not working 

[lettice]

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@Malcolm1949 wrote:

Since 905 pm last night no satellite connection , tried switching on and off at mains, and waiting , helpline hopeless .Now been off for 17 hours , have requested a call back but no acknowledgement from Sky . What else can you do especially as no one at Sky is responding?? Do they actually have any engineers? I have tried online and telephone helplines , various non responses or 'we are having technical problems'

---

f you are still having trouble accessing your Sky Q services and haven’t restarted your box since midnight on 16 May,  switch off the box at the power socket for 30 seconds and back on again to restore service.

Also reboot your main Sky Q box if you're having trouble accessing a mini box. 

Read the Sky answered post here

[1988rav]

Same here. Couldn't even get through. Tried to call today as well but got message saying lines are busy and got cut off. We should have compensation. 

[lettice]

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@Andrewh2 wrote:

Hi

Sky Q box problems..... if I unplug at the mains then plug in again it works - no satellite signal strength  problems and picture on TV all fine. After ten minutes I lose the picture and get the "no signal" message appearing on the TV. I've updated the software on the Sky Q box, swooped HDMI cables and HDMI ports on the TV and still get the same problem. 
Advice and help please!

---

f you are still having trouble accessing your Sky Q services and haven’t restarted your box since midnight on 16 May,  switch off the box at the power socket for 30 seconds and back on again to restore service.

Also reboot your main Sky Q box if you're having trouble accessing a mini box. 

Read the Sky answered post here