Sky mini boxes still won't connect

[Tim1969]

Sky Q is now back working, but have reset that plus all the mini boxes several times and none will connect. The Q box TV works though. Any ideas please?

[Higgsy60]

Unplugged for over 20 mins and still not working 🤬

[Dazzasky]

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@Tim1969 wrote:
Sky Q is now back working, but have reset that plus all the mini boxes several times and none will connect. The Q box TV works though. Any ideas please?

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Hi @Tim1969 power down your router and back on again and then try to connect your mini boxes again. 

[Annie+UK]

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@KenilWorth2 wrote:

Sky Tv not working 

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Which Sky System do you have?

• Sky Plus (Sky Plus Forum)
• Sky Q (Sky Q Forum)
• Sky Stream (Sky Stream Forum)
• Sky Glass (Sky Glass & Live Forum)

[Wizzies]

Rebooted this morning. Sky Q box just gone down again at 15.30. Trying another reboot. Seems the problem with Sky isn't resolved......

[Conrad1963]

I am still noble to Access  Sky despite following the recommendations, have been trying since this morning any updates or help available?

[Rosie+D]

I had to do a software update this morning to get Sky working again.

last night when I did the turn off & turn on again something set off my trip switch. Not saying it was the SkyQ box, but coincidental.  

Hope everyone has managed to reconnect & it doesn't happen again any time soon! 🤞🏻

[Daniel0210]

@Conrad1963 

See the post marked as the answer.,

[Jaypers]

Just for info as see some people are resetting their mini-boxes......you shouldn't need to. I have 3 mini boxes and none of them have needed to be reset. Main Q box was reset 4 times last night. When it froze, the 'no connection' message was up on the mini-boxes. As soon as the main box came back up, they reconnected themselves with no action needed.

[Peter765]

Both my tvs are not working since yesterday. I get a message on screen saying "you can't watch TV at the moment as there is a connectivity problem" 

Other neighbours have a similar problem.

[Swood54]

My main box has started turning itself off and then I have to disconnect the power to get it to turn back on. Any ideas what the issue is?

[Tim1969]

Thanks for your reply, but that's got the same result. I've turned off the Sky Q box and router several times. The TV connected to them works, but the other 3 with mini boxes won't connect. The 2 arrows button on the front of the mini boxes just flashes orange, even if I turn them off and on again?

[Keeley26]

Sky tv not working at all

[Piers45]

My Dad's Sky went off last night - the 15th of May and he is yet to have his service restored. 

[Piers45]

Is anyone there from Sky to help?