Sky q switches off - 15/05

[Iffyskyq]

Are sky actually doing anything to fix this. 20 minutes and crash. Black screen on TV but still green and blue lights on box. Remote non responsive. Power off/on every 20 minutes. Software update.. Glasgow area. Sky claims there are no issues! 

[Paula19]

Watching a recording last night and went off saying no Internet connection I have rebooted but still not working this morning 

[JayDee2020]

Watching a recorded show last night - at around 2230 hours it stopped with a message saying no longer connected. Tried to reset, reactivate, reboot many times and same again this morning. 

[Higgsy60]

Yep constantly happening. A new satellite is needed as the one up there now is just about holding together and it will be many millions for a new satellite. Won't be long before it's all over the broadband and even that keeps going off for me. 

[Ray+P]

@SussexWolf , I've disconnected power and restarted. Sound is now restored. If it's still working in 16 minutes I can relax as problem would appear to be fixed. 👍Thanks for the guidance. 👏

[IsabellaPhil]

The box has become very unrelaible. 50/50 whether it will work or not.HDMI  Cable changed. Power and connection cables are tight. the card is in

[Yanto]

My Sky was switching off last night too, today its still off, took power cable out and rebooted seems to be ok!!!  for now, if it was a Sky fault why have they not said?  

[Neet1]

Glad it's not just me then! Still no explanation?

[Kenny1978]

Sky q not working . Box on says no connection . Green light on . U plugged and reset still doing the same . Come on sky get this sorted

[Daniel0210]

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@Iffyskyq wrote:

Are sky actually doing anything to fix this. 

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@Iffyskyq 

Sky have been working on this most of the night. A reboot this morning is working for many. 

[Neet1]

Not worked for me unfortunately 

[Rowenda]

Sky Q box froze 3 times when watching Disney +.

[Dazza15]

Sky q mini not connecting and main sky q box not responding despite restrting any one else's?

[SussexWolf]

As I posted earlier, as of 8am today, Sky have issued a message:-

We are aware of some technical issues overnight that led to Sky Q boxes to go into standby mode. Our technical support teams investigated and resolved this. If your sky Q box is still stuck in standby please switch off your Sky Q box at the power socket for 30 seconds and back on again which will restore service. We’re sorry for any inconvenience caused.

[Jaypers]

Was watching a recording of Air Crash Investigation and box locked up. Rebooted and it kept doing the same every 20mins or so. Started about 21:30 and I gave up at about 23:30. Seems ok this morning.