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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky q switches off - 15/05

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This message was authored by: Normy1500

Sky box switching off

Our Sky box is switching off every half hour and we have to keep restarting.

Anyone else have this problem, or know how to fix it?

This message was authored by: Kellywh

Re: Sky+ keeps crashing

Trying to watch sky recordings and keeps freezing and crashing too.even live tv is crashing every 10-15 mins! What's going on?

This message was authored by: Anonymous

Re: Sky q switches off

Same thing has been happening to me over the last hour or so in Keith, North East Scotland. Happened 4 times. Keeps switching off and displaying 'no signal'. I've given up now and gone to bed. Hope it gets sorted soon.

This message was authored by: Frank.571

Re: Nothing working for 30 mins why !!!

I have unplugged and rebooted 4 times now, seems to fix it for 20 minutes, then starts all over again.

 

Shane Strawn
This message was authored by: RobertH1982

Re: sky tv keeps shutting down

My sky Q box has done exactly the same.

It has shut down 5 times tonight starting around 9:20pm. I have had to power off and on to "reset" the issue but it keeps happening. 
when you power off and on it lulls you into a false sense of security because it works for a while 20mins or so, but then does exactly the same thing

This message was authored by: Lennymore

Re: Lose of hdmi connection

Mine is doing that tonight too.  Did you get it sorted?

This message was authored by: JBJBJB

Re: Sky q switches off

Looks like a nationwide issue with none of the usual fixes working for longer the  10 minutes. 

Extremely frustrating, and no word yet from Sky.

This message was authored by: jrrennie

Re: Sky q switches off

Suzanne, just give it 20 mins and it will crash again! happening all over

This message was authored by: gskodi

Re: Sky q box keeps crashing - requires full reboot

Totally unwatchable service tonight with constant  sky Q crashes and forever having to reset.Come on SKY own the problem and sort it out

This message was authored by: SheilaXX

Re: Sky q switches off

Sky box kept crashing from roughly 9.30pm, keep having to switch off from plug, happened numerous times, last time switched off & back on at plug at 11pm, it's still on now 15mins later, fingers crossed it stays on, if crashes again, I'm off to bed to listen to radio, so 😑annoying!! Tyne & wear

This message was authored by: frankie172

Re: SkyQ box keeps turning off the and on

Mine too in South wales

This message was authored by: Alligator1974

Re: Sky Q box keeps switching itself off?

Jimsarah53

 

We have been having what sounds like exactly the same issue. It only started today but had happened 4 times, 3 of those times while we were trying to watch a TV programme were have recorded.

 

I've tried disablong  the power options described on this thread to see if that helps.

This message was authored by: Nona2

Re: Sky q switches off

Sky says, "there are no known issues in your area" I beg to differ !!!!!!!!

This message was authored by: alanalan8

Re: Sky q switches off

  • Our sky has gone down 4 times so far but sky say no fault? 
This message was authored by: Debs27

Re: Sky q switches off

I have had to do this several times now having to switch off to restart the box just to view TV , I have tried different recordings but it's happening with them all.

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