23 Aug 2023 09:21 PM
My sky Q controller keeps disconnecting from my tv and I have to go through the set up again.
It then often takes several attempts to resync the controller. It says it is not supported then several attempts later it syncs.
It will then be fine for a few days then goes again.
very frustrating!
Any ideas?
23 Aug 2023 09:46 PM
Posted by a Superuser, not a Sky employee. Find out more
@NicMeek wrote:
My sky Q controller keeps disconnecting from my tv and I have to go through the set up again.
It then often takes several attempts to resync the controller. It says it is not supported then several attempts later it syncs.
It will then be fine for a few days then goes again.
very frustrating!
Any ideas?
Have you tried completly resetting it @NicMeek
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
25 Aug 2023 07:19 AM
Thanks. Yes tried this @oldfella @but still keeps doing it
25 Aug 2023 08:43 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat TV is it?
25 Aug 2023 10:54 PM
@Chodley Samsung
26 Aug 2023 02:17 AM
Posted by a Superuser, not a Sky employee. Find out more28 Sep 2024 11:52 AM
Was there and answer to this ? I have the same issue. Every time I turn the tv off I have to reset the box to get the remote to work again. Samsung again
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