Sky q controller disconnecting

[NicMeek]

My sky Q controller keeps disconnecting from my tv and I have to go through the set up again.

It then often takes several attempts to resync the controller. It says it is not supported then several attempts later it syncs.

It will then be fine for a few days then goes again.

very frustrating!

Any ideas? 

[oldfella]

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@NicMeek wrote:

My sky Q controller keeps disconnecting from my tv and I have to go through the set up again.

It then often takes several attempts to resync the controller. It says it is not supported then several attempts later it syncs.

It will then be fine for a few days then goes again.

very frustrating!

Any ideas? 

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Have you tried completly resetting it @NicMeek 

Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[NicMeek]

Thanks. Yes tried this @oldfella @but still keeps doing it

[Chodley]

What TV is it?

[NicMeek]

@Chodley Samsung 

[Chodley]

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@NicMeek wrote:

@Chodley Samsung 

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Model? They make a LOT of different TVs. Just wondering if it's a known issue "out there" but need the model to check.

could be the remote memory is failing I suppose. How old is it?

[Van+Santen]

Was there and answer to this ? I have the same issue.  Every time I turn the tv off I have to reset the box to get the remote to work again.  Samsung again