Sky control

[Lesley196061]

My sky control is not working how can I get a new one 

[oldfella]

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@Lesley196061 wrote:

My sky control is not working how can I get a new one 

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Hi @Lesley196061 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Lesley196061]

It is completely dead cant do anything with it

[oldfella]

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@Lesley196061 wrote:

It is completely dead cant do anything with it

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Then use the link I posted for replacement @Lesley196061 

[Lesley196061]

Where do i find the link

[oldfella]

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@Lesley196061 wrote:

Where do i find the link

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Same as in my original post @Lesley196061 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment