Dinsney plus app not playing

[GS1-8]

Disney app loads and logs in fine but when I try to play it gives the error "sorry, something went wrong, please try again later" been like this for weeks. 

[Addie15]

Hi there,  @GS1-8. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147