Sky channels not working

[SanjC]

Sky channels not working on additional box but apps are

[Daniel0210]

@SanjC 

What, if any, error message are you seeing on the mini box? 

[SanjC]

Hi no error message 

[Daniel0210]

@SanjC 

What's on the screen if no channel and no error message? What have you already tried?

[SanjC]

I get the menu but if u choose any program to watch it's just a blank blue screen.  The apps work OK though 

[Daniel0210]

@SanjC 

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@Daniel0210 wrote:

@SanjC 

What have you already tried?

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[SanjC]

I've tried rebooting the box and reconnecting to the main box. 

[Daniel0210]

@SanjC 

Have you rebooted the main box then rebooted the mini box?

[SanjC]

Hi I'm discussing it with sky n they think it could be an issue with the broadband provider and are talking me through a potential resolution. Thank you for trying