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Discussion topic: Sky channels not working

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Message posted on ‎12 Sep 2023 06:30 PM

Sky channels not working

Sky channels not working on additional box but apps are

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This message was authored by: Daniel0210

Message posted on ‎12 Sep 2023 06:32 PM

Re: Sky channels not working

Posted by a Superuser, not a Sky employee. Find out more

@SanjC 

What, if any, error message are you seeing on the mini box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Message posted on ‎12 Sep 2023 06:33 PM

Re: Sky channels not working

Hi no error message 

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This message was authored by: Daniel0210

Message posted on ‎12 Sep 2023 06:34 PM

Re: Sky channels not working

Posted by a Superuser, not a Sky employee. Find out more

@SanjC 

What's on the screen if no channel and no error message? What have you already tried?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎12 Sep 2023 06:36 PM

Re: Sky channels not working

I get the menu but if u choose any program to watch it's just a blank blue screen.  The apps work OK though 

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This message was authored by: Daniel0210

Message posted on ‎12 Sep 2023 06:38 PM

Re: Sky channels not working

Posted by a Superuser, not a Sky employee. Find out more

@SanjC 

@Daniel0210 wrote:

@SanjC 

What have you already tried?

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎12 Sep 2023 06:39 PM

Re: Sky channels not working

I've tried rebooting the box and reconnecting to the main box. 

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Message posted on ‎12 Sep 2023 06:40 PM

Re: Sky channels not working

Posted by a Superuser, not a Sky employee. Find out more

@SanjC 

Have you rebooted the main box then rebooted the mini box?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎12 Sep 2023 06:51 PM

Re: Sky channels not working

Hi I'm discussing it with sky n they think it could be an issue with the broadband provider and are talking me through a potential resolution. Thank you for trying 

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