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Discussion topic: Sky Q Apps pixelating
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Message posted on 19 Nov 2024 04:03 PM
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Re: Sky Q Apps pixelating
Version 3 box, (internal PSU) updated to the latest s/w (QR270.000.10.09) appears to have fixed this for me.
I watched half an hour of a film last night on Amazon Prime, no pixelation at all. Hopefully it's also fixed the drop outs on Spotify.
Message posted on 19 Nov 2024 04:49 PM
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Re: Sky Q Apps pixelating
Yup! Mine seems to be working OK now. Thanks for sorting. 😁
Message posted on 20 Nov 2024 10:14 AM
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Re: Sky Q Apps pixelating
Mine is definitely fixed, but I now have a very random bug. Every time I exit an app, live TV pauses. Not a big deal, but odd nonetheless.
Message posted on 20 Nov 2024 07:14 PM
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Re: Sky Q Apps pixelating
I had a problem with pixilation on ITVX, Prime Video and other Apps on SKY. A Sky engineer came out but could offer no help, just said he had the same problem on his own TV.
I have now solved the problem! I linked my Samsung TV to the WiFi and used the TVs own apps, rather the Apps on the Sky box. Everything now runs perfectly so I believe the problem is with a software glitch in the Sky box. I presume the Sky will eventually identify the problem and an update will sort it but in the meantime just run the TV Apps through WiFi and you should be fine.
Message posted on 20 Nov 2024 07:39 PM
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Re: Sky Q Apps pixelating
@MikeBurlingham Sky resolved the issue a couple of days ago with a software update that you can perform manually.
Message posted on 21 Nov 2024 09:13 AM
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Re: Sky Q Apps pixelating
It was first time I used a community forum for an issue and I must say I found it most helpful and would like to thank everyone for their help over a frustrating few months. It does help when you know you're not the only one and I found this forum so much more helpful and useful than the people taking our calls on the SKY front desk. I don't think we can blame those agents though if they are not keep informed. Hopefully SKY @Chloe-22 @KevNewMedia have learned something from this episode that will help improve services going forward, that'S what all these feedback surveys are supposed to do!! And a special thank you to the SKY employees who voluntarily took the time to keep us updated!!
Message posted on 23 Nov 2024 09:05 PM
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Re: Sky Q Apps pixelating
Recently upgraded to Sky fibre 300, and now when downloading a program on either Netflix or Amazon the picture will breakdown numerous times.This happens either through the Sky Q box or freeview one in the house,so it must be the Fibre 300. Never happened on the previous lower speed broadband. Wish I had never agreed to swap. Looking at the threads seems a major issue Sky cannot sort, so beware before changing to Sky Fibre 300. My advise is dont bother.
Message posted on 23 Nov 2024 09:12 PM
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Re: Sky Q Apps pixelating
My pixelation has stopped but apps are now closing halfway thru a programme sometimes multiple times it's just one thing after another - exhausted with sky now
Message posted on 24 Nov 2024 07:39 AM
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Re: Sky Q Apps pixelating
Does anyone have sky q box randomly turning off? This has happened a few times. I did manual software update and had ITV 1 puxelating yesterday...that's new
I made a formal complaint and have sky checking in with me every few days until I get it resolved.
Message posted on 24 Nov 2024 09:13 AM
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Re: Sky Q Apps pixelating
Yes it has happened a couple of times but not overly concerned at present. Just glad pixelation issue appears resolved.
Message posted on 24 Nov 2024 09:18 AM
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Re: Sky Q Apps pixelating
Perhaps Sky will act when there is sharp reduction on monthly sibscriptions or mass exodus.
Message posted on 24 Nov 2024 04:55 PM - last edited: 24 Nov 2024 04:56 PM
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Re: Sky Q Apps pixelating
@David+Urmston wrote:Recently upgraded to Sky fibre 300, and now when downloading a program on either Netflix or Amazon the picture will breakdown numerous times.This happens either through the Sky Q box or freeview one in the house,so it must be the Fibre 300. Never happened on the previous lower speed broadband. Wish I had never agreed to swap. Looking at the threads seems a major issue Sky cannot sort, so beware before changing to Sky Fibre 300. My advise is dont bother.
This seems almost guaranteed to be a local wifi issue. Streaming (which is different from downloading) will lose picture quality if packets are lost/corrupted during a stream. A bit like a broadcast on terrestrial or satellite.
A download where you watch afterwards will error check and re-send bad data so should never get that kind of issue. Do downloads on sky cinema for example work ok?
fibre connections to the house are a rock solid technology.
I would be tempted in your case to test with an ethernet connection and/or invest in a wifi mesh and stop using the router's own wifi, to see if that improves things
Message posted on 25 Nov 2024 07:38 AM
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Re: Sky Q Apps pixelating
Thanks for the reply.
It is now doung on the Roku Tv's on ITV for example.
It is down to changing from a lower version of Sky broadband to Fibre 300 as never did before.
Under the circumstances I will not be trying ethernet cables or mesh dishes as not something I am even prepared to comtemplate.
Moreover I would prefer to cancel Sky and move onto a more reliable broadband provider.
Message posted on 25 Nov 2024 09:15 AM
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Re: Sky Q Apps pixelating
Just posting to say my pixelation issues have gone away since the update
Message posted on 25 Nov 2024 09:28 AM
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Re: Sky Q Apps pixelating
Same here. Pixelation issues has stopped. Only (smaller) issue sometime longer wait for app to load and when starting a movie have to go back and press play again as it doesn't want to load. Going through my smart tv to the apps definitely respons is faster.
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