Sky Q Apps pixelating

[DenInKent]

Version 3 box, (internal PSU) updated to the latest s/w (QR270.000.10.09) appears to have fixed this for me.

I watched half an hour of a film last night on Amazon Prime, no pixelation at all. Hopefully it's also fixed the drop outs on Spotify.

[Kambo]

Yup! Mine seems to be working OK now. Thanks for sorting. 😁

[Macculus]

Mine is definitely fixed, but I now have a very random bug. Every time I exit an app, live TV pauses. Not a big deal, but odd nonetheless. 

[MikeBurlingham]

I had a problem with pixilation on ITVX, Prime Video and other Apps on SKY. A Sky engineer came out but could offer no help, just said he had the same problem on his own TV.

I have now solved the problem! I linked my Samsung TV to the WiFi and used the TVs own apps, rather the Apps on the Sky box. Everything now runs perfectly so I believe the problem is with a software glitch in the Sky box. I presume the Sky will eventually identify the problem and an update will sort it but in the meantime just run the TV Apps through WiFi and you should be fine.

[Bob+Niro]

@MikeBurlingham  Sky resolved the issue a couple of days ago with a software update that you can perform manually.

[Bob+Niro]

It was first time I used a community forum for an issue and I must say I found it most helpful and would like to thank everyone for their help over a frustrating few months. It does help when you know you're not the only one and I found this forum so much more helpful and useful than the people taking our calls on the SKY front desk. I don't think we can blame those agents though if they are not keep informed. Hopefully SKY @Chloe-22 @KevNewMedia  have learned something from this episode that will help improve services going forward, that'S what all these feedback surveys are supposed to do!! And a special thank you to the SKY employees who voluntarily took the time to keep us updated!!

[David+Urmston]

Recently upgraded to Sky fibre 300, and now when downloading a program on either Netflix or Amazon the picture will breakdown numerous times.This happens either through the Sky Q box or freeview one in the house,so it must be the  Fibre 300. Never happened on the previous lower speed broadband. Wish I had never agreed to swap. Looking at the threads seems a major issue Sky cannot sort, so beware before changing to Sky Fibre 300. My advise is dont bother.

[Duckbay15]

My pixelation has stopped but apps are now closing halfway thru a programme sometimes multiple times it's just one thing after another - exhausted with sky now 

[Carmel25]

Does anyone have sky q box randomly turning off? This has happened a few times. I did manual software update and had ITV 1 puxelating yesterday...that's new

I made a formal complaint and have sky checking in with me every few days until I get it resolved.

[Glassback1]

Yes it has happened a couple of times but not overly concerned at present. Just glad pixelation issue appears resolved.

[GlynGRE]

Perhaps Sky will act when there is sharp reduction on monthly sibscriptions or mass exodus. 

[Chodley]

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@David+Urmston wrote:

Recently upgraded to Sky fibre 300, and now when downloading a program on either Netflix or Amazon the picture will breakdown numerous times.This happens either through the Sky Q box or freeview one in the house,so it must be the  Fibre 300. Never happened on the previous lower speed broadband. Wish I had never agreed to swap. Looking at the threads seems a major issue Sky cannot sort, so beware before changing to Sky Fibre 300. My advise is dont bother.

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This seems almost guaranteed to be a local wifi issue. Streaming (which is different from downloading) will lose picture quality if packets are lost/corrupted during a stream. A bit like a broadcast on terrestrial or satellite.

A download where you watch afterwards will error check and re-send bad data so should never get that kind of issue. Do downloads on sky cinema for example work ok?

fibre connections to the house are a rock solid technology.

I would be tempted in your case to test with an ethernet connection and/or invest in a wifi mesh and stop using the router's own wifi, to see if that improves things

[David+Urmston]

Thanks for the reply.

It is now doung on the Roku Tv's on ITV for example.

It is down to changing from a lower version of Sky broadband to Fibre 300 as never did before.

Under the circumstances I will not be trying ethernet cables or mesh dishes as not something I am even prepared to comtemplate.

Moreover I would prefer to cancel Sky and move onto a more reliable broadband provider.

[CympleCy]

Just posting to say my pixelation issues have gone away since the update

[The+Faber+Family]

Same here. Pixelation issues has stopped. Only (smaller) issue sometime longer wait for app to load and when starting a movie have to go back and press play again as it doesn't want to load. Going through my smart tv to the apps definitely respons is faster.