Sky Q Apps pixelating

[DenInKent]

Version 3 box, (internal PSU) updated to the latest s/w (QR270.000.10.09) appears to have fixed this for me.

I watched half an hour of a film last night on Amazon Prime, no pixelation at all. Hopefully it's also fixed the drop outs on Spotify.

[Kambo]

Yup! Mine seems to be working OK now. Thanks for sorting. 😁

[Macculus]

Mine is definitely fixed, but I now have a very random bug. Every time I exit an app, live TV pauses. Not a big deal, but odd nonetheless. 

[MikeBurlingham]

I had a problem with pixilation on ITVX, Prime Video and other Apps on SKY. A Sky engineer came out but could offer no help, just said he had the same problem on his own TV.

I have now solved the problem! I linked my Samsung TV to the WiFi and used the TVs own apps, rather the Apps on the Sky box. Everything now runs perfectly so I believe the problem is with a software glitch in the Sky box. I presume the Sky will eventually identify the problem and an update will sort it but in the meantime just run the TV Apps through WiFi and you should be fine.

[Bob+Niro]

@MikeBurlingham  Sky resolved the issue a couple of days ago with a software update that you can perform manually.

[Bob+Niro]

It was first time I used a community forum for an issue and I must say I found it most helpful and would like to thank everyone for their help over a frustrating few months. It does help when you know you're not the only one and I found this forum so much more helpful and useful than the people taking our calls on the SKY front desk. I don't think we can blame those agents though if they are not keep informed. Hopefully SKY @Chloe-22 @KevNewMedia  have learned something from this episode that will help improve services going forward, that'S what all these feedback surveys are supposed to do!! And a special thank you to the SKY employees who voluntarily took the time to keep us updated!!

[David+Urmston]

Recently upgraded to Sky fibre 300, and now when downloading a program on either Netflix or Amazon the picture will breakdown numerous times.This happens either through the Sky Q box or freeview one in the house,so it must be the  Fibre 300. Never happened on the previous lower speed broadband. Wish I had never agreed to swap. Looking at the threads seems a major issue Sky cannot sort, so beware before changing to Sky Fibre 300. My advise is dont bother.

[Duckbay15]

My pixelation has stopped but apps are now closing halfway thru a programme sometimes multiple times it's just one thing after another - exhausted with sky now 

[Carmel25]

Does anyone have sky q box randomly turning off? This has happened a few times. I did manual software update and had ITV 1 puxelating yesterday...that's new

I made a formal complaint and have sky checking in with me every few days until I get it resolved.