Sky Q Apps pixelating

[SteveWells]

I appear to have started a bit of a ruckus 😬Thanks for the replies though

[DF83]

I'm having problems with picture quality which sounds very similar to what other posts have described.

The picture is pixellated/corrupted/glitched for 1-2 seconds before returning to normal. Could happen between 1-10 times during a 40-60 minute TV episode.

So far I've only seen this while watching streaming apps through my Sky Q box - Apple, Disney and ITVx. I would guess this started around 2-3 weeks ago.

Watching a Sky channel live, or watching a recorded or downloaded Sky program seems fine. Also watching Netflix and Amazon through the smart TV seems fine.

[Anonymous]

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@ak777 wrote:

You seem to respond to everyone which I don't quite understand, and have an opinion for everything, unless you work for Sky? 

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It's a forum where Sky customers are helping other Sky customers (or at least trying, some people you just can't help 😉 ).

Can you explain why, if I respond to "everyone", why I don't have tens of thousands of posts? No? I guess you don't "quite understand" then.

Asking if I work for Sky is a very childish thing to say and if you'd seen any of my posts besides the few on here (try other threads) you wouldn't have embarrassed yourself asking it.

[Anonymous]

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@DF83 wrote:

I'm having problems with picture quality which sounds very similar to what other posts have described.

The picture is pixellated/corrupted/glitched for 1-2 seconds before returning to normal. Could happen between 1-10 times during a 40-60 minute TV episode.

So far I've only seen this while watching streaming apps through my Sky Q box - Apple, Disney and ITVx. I would guess this started around 2-3 weeks ago.

Watching a Sky channel live, or watching a recorded or downloaded Sky program seems fine. Also watching Netflix and Amazon through the smart TV seems fine.

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The wife absolutely loves Elementary (tbf, it was an excellent series) and has watched it multiple times. I have noticed that recordings for it always seems to have odd random artifacts in them, even if she's deleted previous recordings and then downloaded them again later. I had put it down just to the Alibi channel previously, but now I'm wondering if this problem has been around for a lot longer than this thread has been going.

Apologies to anyone who won't like that I've posted again, I'll try not to lose any sleep over it 😉

[ak777]

But you're not helping resolve the issues. You're just replying to everything telling them this and that, or sky have said they are working on it! The forum is to establish how many people are having the issue, and at the moment there is no fix until Sky confirm they have. And unfortunately you don't work for Sky, as you have confirmed. We all know it's an issue with Sky, so cabling, network data isn't going to resolve the issue. And as a customer has already said, you're quite condescending to posts. 

[LizardWizard]

Please just leave it Colin. You don't understand how incident management works, of course they collect the numbers. 

[Kelsingra]

Hey all,

Welcome to the Sky Community Forum! 😊

I would like to ask everyone to please be nice to each other and be mindful of our sky. com T&C's and Community Rules when posting.


Thank you for your understanding and for getting involved in our Sky Community. 🙂

[ChrisH1991]

Thanks you, while we have someone from sky is there any update on the actual issue of Pixalating ? Thank you 

[Suze505]

Thanks for that...are there any updates on this situation? It is spoiling viewing pleasure and we are paying for this service, its not free, thank you x

[Anonymous]

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@Suze505 wrote:

Thanks for that...are there any updates on this situation? It is spoiling viewing pleasure and we are paying for this service, its not free, thank you x

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Do you not have a smart TV you can use meanwhile? The Netflix app on a modern TV for instance is usully capable of better video and audio tha the Q box one (due to age).

[stereohaven]

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@Suze505 wrote:

Thanks for that...are there any updates on this situation? It is spoiling viewing pleasure and we are paying for this service, its not free, thank you x

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Not currently that I am aware of.

With Q, there seems to be a number of issues knocking about at the moment, from Netflix to YouTube and pixelation on other apps and sometimes live TV.

The forum is monitored, all of these things are fed back and some workarounds (like for Netflix) exist.

Sometimes it takes a while to get to the bottom of an issue, especially when the number posting is just a small subset of overall customers and some lucky people don't have any issues.

For example, I have never had the Netflix problem, I do have the YouTube issues and occasionally I have pixelation on live and other app viewing (Disney+ mainly).

In the meantime, unless I am being lazy or just testing stuff, I use Sky Q mainly just as a PVR and use another device for app viewing where I get a better experience (Apple TV 4K).

Sure I pay for Netflix and Disney+ via Sky and I would 100% prefer to use 1 device to access all my content, but if it doesn't deliver the right experience it doesn't mean I cannot watch on another device or through my TV apps, however annoying.

As is often mentioned on the forums, even when they are working as expected, all apps deliver a better experience and picture quality than on Q by using the versions built into your TV or a device like a Roku or Apple TV.

[Suze505]

Thanks @stereohaven  ..I am not a very techy person, but will look into an Apple TV device. 😉

[stereohaven]

@Suze505 

Before you spend money, look at what apps (if any), your TV itself has and you can use if needed.

[Suze505]

@stereohaven  ...thanks so much, will look into that 👍

[Kelsingra]

Hey all,

I am sorry that I don't have any better news at the moment. Just checked and the Specialist Team is still working on the resolution for this fault. 🙁

We will let you know as soon as we have more updates!

Thank you all for your understanding and patient!